WEBVTT 00:00:08.716 --> 00:00:12.590 So, what I've noticed Mary is you spend a lot of time talking to other people, 00:00:12.647 --> 00:00:15.262 socializing, and just kind of wandering around. 00:00:15.325 --> 00:00:19.906 Well, I need to check things with different people so, yeah, I move around. 00:00:20.006 --> 00:00:22.262 But what I've overheard weren't work discussions. 00:00:22.303 --> 00:00:24.956 For instance, this morning you were at Mike's desk for 20 minutes 00:00:25.000 --> 00:00:26.463 and it looked like you were just... 00:00:26.531 --> 00:00:27.981 socializing. 00:00:28.661 --> 00:00:33.047 And yesterday you talked to Tom for a while and then you went to Joan's desk and I noticed 00:00:33.119 --> 00:00:34.464 you were showing her some pictures. 00:00:34.495 --> 00:00:36.864 Well, yeah, of our new baby. Everyone does that. 00:00:36.895 --> 00:00:40.817 And that's fine... as long as it only takes a short time. 00:00:40.951 --> 00:00:44.012 Some of the conversations I've seen go on for a lot longer. 00:00:44.085 --> 00:00:46.434 And it interferes with others' job performance. 00:00:46.475 --> 00:00:50.085 Even the person you're talking to isn't working during that time, do you see the problem? 00:00:50.096 --> 00:00:54.290 Well, yea, but I never bother anyone who's busy and I get my work done. 00:00:54.349 --> 00:00:55.374 But what we're paid for 00:00:55.421 --> 00:00:58.749 is to do the best job we can during the hours we're here, right? 00:00:58.796 --> 00:00:59.671 Well, yeah. 00:00:59.727 --> 00:01:02.952 So, when you walk around chatting with people, you're not doing that. 00:01:03.000 --> 00:01:04.265 And that’s a problem... 00:01:04.408 --> 00:01:05.187 you see what I mean? 00:01:05.228 --> 00:01:06.624 Yeah, I see what you mean. 00:01:06.696 --> 00:01:07.968 So, what can we do about it? 00:01:08.002 --> 00:01:11.546 And... you know what... let's talk about the job responsibilities you have now. 00:01:11.587 --> 00:01:14.437 If you've got extra time, maybe you could take on more, 00:01:14.478 --> 00:01:15.515 what do you think? 00:01:15.603 --> 00:01:17.062 Well, I don't know. 00:01:17.150 --> 00:01:18.796 I have to wait for things sometimes but 00:01:18.868 --> 00:01:21.171 then when they do come in, it's all I can do to keep up. 00:01:21.196 --> 00:01:22.359 I understand. 00:01:22.463 --> 00:01:25.109 However, I expect you to put your time to good use. 00:01:25.149 --> 00:01:26.311 Yeah, sure. 00:01:26.383 --> 00:01:30.124 Now what about putting that waiting time to better use. Any ideas? 00:01:30.243 --> 00:01:31.327 Well, I ... 00:01:32.477 --> 00:01:33.780 I have to think about that. 00:01:33.852 --> 00:01:38.249 Well, we’ve talked before about areas of your performance that could be improved. 00:01:38.383 --> 00:01:41.609 So maybe you could use your spare time to work on those. 00:01:41.666 --> 00:01:42.999 You have any ideas? 00:01:43.071 --> 00:01:44.827 Not off top of my head. 00:01:44.884 --> 00:01:46.734 Well, how about doing some reading? 00:01:46.883 --> 00:01:49.202 I mean there are some excellent training materials I can get you, 00:01:49.249 --> 00:01:50.874 including videos and... 00:01:50.961 --> 00:01:52.187 and eLearning... 00:01:52.237 --> 00:01:53.890 and finish your online training. 00:01:53.989 --> 00:01:54.671 What do you think about that? 00:01:54.700 --> 00:01:56.025 Oh yeah, that might be good. 00:01:56.055 --> 00:01:57.780 You know what, let's write these down. 00:01:58.609 --> 00:01:59.843 Another goal... 00:01:59.905 --> 00:02:03.890 we've talked about is zero errors on the reports that you process. 00:02:03.946 --> 00:02:06.109 Could you use your spare time to make that happen? 00:02:06.196 --> 00:02:07.015 Well... 00:02:07.097 --> 00:02:10.187 Yeah, I guess I could use the time to double check my work. 00:02:10.368 --> 00:02:11.859 What else could you do? 00:02:12.321 --> 00:02:14.858 Oh, you know... Janet's been asking me for help, 00:02:14.946 --> 00:02:16.796 maybe I could work with her a little. 00:02:17.024 --> 00:02:18.859 That's an excellent idea! 00:02:19.399 --> 00:02:23.546 And how about limiting your social conversations to about two minute or less? 00:02:23.618 --> 00:02:25.765 And if there's anything else, you just save it 00:02:25.859 --> 00:02:27.899 for a... a break or lunchtime. 00:02:28.136 --> 00:02:28.583 Is that okay? 00:02:28.608 --> 00:02:29.434 Okay. 00:02:29.778 --> 00:02:31.341 Can we say that from now on 00:02:31.463 --> 00:02:34.019 you'll be focused on doing the best job you can 00:02:34.064 --> 00:02:35.771 and limiting socializing, 00:02:35.848 --> 00:02:36.631 as we agreed? 00:02:37.656 --> 00:02:38.461 I'll try. 00:02:38.493 --> 00:02:40.916 You need to do it... because that's your job. 00:02:41.104 --> 00:02:42.646 And I expect you to do it. 00:02:42.970 --> 00:02:44.231 Do I have your commitment to that? 00:02:44.265 --> 00:02:45.749 Yes, okay. 00:02:45.903 --> 00:02:46.583 Good. 00:02:46.976 --> 00:02:50.113 Now, let's get together next Thursday at eleven 00:02:50.156 --> 00:02:52.066 and we'll see how it's going, okay?