WEBVTT

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The point of understanding
the impact of diversity

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and being culturally competent
by using the FAIR approach

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isn't just to ensure we'll all
be nice to each other.

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See, our organizations are in
business to accomplish a task.

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And that takes the cooperation
of employees

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and customers.

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Now, to maintain that cooperation,

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we have to be able to deal with
three things effectively:

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the business environment,
change, and diversity.

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You neglect any
one of those three -

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and the organization
will crumble.

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You pay attention to all three, and
the organization will continue to grow.

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And that's why we've
been talking about the things

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we've been talking about today...

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because they're important...

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to all of us.

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Here's what it comes down to...

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When we understand
and value diversity;

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when we're culturally competent...

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When we use the F.A.I.R. approach...

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We get better at the things
that really matter.

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We're better at communicating.

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We're better at building relationships
and solving problems.

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We're more productive.

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We help create the kind of place
where we all want to work.

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And we help maintain
our competitive edge

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and build our customer
service advantage.

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So, if you want to help make all of
that happen at your organization,

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here's what you've got to do...

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Here's the real bottom line...

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You've just gotta be F.A.I.R.

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Period.

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End of story.