WEBVTT

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There are a bunch of people out there who
need improvement as much or more than I do.

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And I don't see them being
called into your office.

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What are you suggesting?

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Never mind.

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I just didn't know it was
going to take this long.

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I thought you guys did this
kind of thing all the time?

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It's a bit more complicated than that, but
it should only take a few more minutes.

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Do you have any flexibility
around those dates?

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Everyone else can make it.

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Why don't you see if you can
shift your schedule around?

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Got your message. can't make it.

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What for? I mean, this is important.

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Well, so is picking up my
daughter from day care.

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You know, diversity is a fact
of life in our organizations,

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which means we need to be able to recognize

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and respond to those
similarities and differences

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and make better decisions
based on those understandings.

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In other words, we have to
be culturally competent.

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And one of the best ways I know of to do that

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is to use the F.A.I.R. approach.

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Using this tool:

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Is a proven way to build cultural competency

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and contribute to productive
working relationships.

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So for the next few minutes,

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we're going to take a look at how
each of the four elements of F.A.I.R.

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Can help us understand and be effective