WEBVTT

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Thanks to you Claudia,
there were no problems

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because everything was
so well documented.

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Uh huh...

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The evaluation form?

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No, I haven't gotten to it yet but
as soon as I get back I'll...

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No, no, no... you're right...
I'll take care of it right away.

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No... that's a fact. Right?

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Bye.

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Okay...

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it's important to document conversations
and behavior using FOSA;

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Facts: be specific,

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focus on behavior

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I'll make it brief.

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You've been late five times
in the last month,

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and for the last four days in a row.

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Objectives:

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state specific expectations.

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I expect you to be at work on time and
to meet the deadlines we both agree on.

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Your client retention
report is overdue.

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Solutions:

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offer solutions to help the employee
reach the objectives.

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Let's try something different.

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Let's plan to work from the office
for the rest of the week.

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We can have a brief meeting every
morning to go over your work for the day?

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Action:

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tell the employee the action you will
take if the objectives are not met.

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Now, if you're late again, or if you
can't have your reports in on time,

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then I'm gonna have to subject
you to further discipline

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and that could include termination.

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Are we clear?

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And finally,

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the benefits of using FOSA
when documenting discipline:

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Avoid going to court;

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win lawsuits that cannot be avoided;

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develop better employees;

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become a better manager.

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Here you go.

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What's this?

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Oh. Thank you for completing
the evaluation form.

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No. Thank you for the FOSA
training. It really helped!

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You're welcome.

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Oh, by the way,

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I already have three potential
candidates lined up for interviews.

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Great! The sooner the better.

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And that's a fact!