WEBVTT

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If you turn the page, you can see the
CAR numbers for the last six months.

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I put them into a pie chart so
you can get a clearer idea

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about which areas are giving
us the most problems.

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Thanks, Grace. This really helps.

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You know, not to change the subject,
but while I'm thinking about it.

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Did anyone ever get a hold of IT about
getting our portable projector fixed?

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I didn't call anybody. Did you?

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No. I thought you were going to.

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Well, you know, I'm going
to need that next week.

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I mean, what are our options?
Can I rent one? Or what?

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There are going to be times in a meeting
when somebody jumps in with an idea

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or comment that threatens
to take things off track.

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And while you want to make sure people
know you think the idea is important,

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you don't want to derail
the focus of your meeting.

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One of the best ways to do that
is to use a "parking lot."

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Basically, that's just a sheet of
paper or a space on a white board

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where you can quickly capture those ideas
for follow-up at a more appropriate time.

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You know, not to change the subject,
but while I'm thinking about it.

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Did anyone ever get a hold of IT about
getting our portable projector fixed?

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I didn't call anybody. Did you?

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Hang on. Hang on. That is
something we need to check on.

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But, I don't want us to get off track here.

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So, let me just make a quick note
on that - "check on projector".

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And then you and I can talk off-line
about it after this meeting, okay?

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Sure. Works for me. Just want
to make sure it's available.

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Oh, I understand.
Now, back to the CAR report.

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I think it's telling that 40% of
our problems are coming from

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our international customers.
Any thoughts on why?