WEBVTT

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So, for the past few minutes,
we've been talking about the

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importance of attracting and
retaining loyal customers.

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Excellent discussion.

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Now, in just a minute,
we're going to see how

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all of this applies to how
you reinforce redirection.

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Hi. Uh, welcome. Um, you can
just take a seat anywhere.

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And, if you would, fill out
one of these name tents.

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I'll be right back.

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Um, would you mind helping
me get the DVD started?

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Sure. No problem.
Great, thanks.

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OK.

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Um, can I use that? Thanks.

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For you, and you.

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And yours.

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Okay, well, let's get started. Good morning.