WEBVTT

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Strategy: Return to the target of
the question / Repeat the question

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Job Task: Identify customer needs
and respond in a timely manner.

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Question: Tell me about a time when you
had to deal with a difficult customer?

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Tell me about a time when you had
to deal with a difficult customer?

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Well... that's one of
those things I'm best at.

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I'm sensitive and compassionate
when it comes to helping people and

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I basically have a
service-oriented personality.

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I just have strong feelings
for people, even strangers.

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To be honest, the people who I work with

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they're surprised when I respond
to abuse with a caring attitude.

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So, if you're looking for someone
who can be amiable and friendly,

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I'm the type of person you're looking for.