WEBVTT

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Excuse me. Excuse me.
Oh, sorry.

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Can you tell me where the drop cloths are?

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Sure over by the paint.
Okay? Where's that?

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Let's face it. We've all got a lot to do.

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And, sometimes, the last thing we want
is to be interrupted by a customer.

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But you know what?

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A customer should never, ever
feel like they're an interruption,

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or an inconvenience.
So, the right approach is to...

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Put all your focus on the customer
- no matter what you're doing.

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If the customer needs
directions to another location,

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don't just point - take the
customer there personally.

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And, finally, do your best to
help answer any questions,

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or make sure you get an associate who can.

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The paint aisle? Yeah, it's just over here.

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Oh, I didn't mean you had to show me...

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Oh, it's okay. I don't like heights, anyway.

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The drop cloths are just over here.

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Was there a particular kind of
drop cloth you're looking for?

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Actually, yeah. I saw this
one they talked about on TV.

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It's got like a plastic back
and cotton top, I think.

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I don't know. I can't remember.

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Well, this is what we have. I think
this is cotton with a vinyl back.

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But, if you can hang on a second, I'll get Steve.
He really knows this stuff.

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Oh, that would be great. Thanks.

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I'm glad I could help. I'll be right back.
Okay.