WEBVTT

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Listen, my biggest problems are
time and resources, you know.

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Just figuring out how
to get everything done.

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Hey, if you can tell me how to deal
with a couple of the - let's just say -

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"personalities" I have to
work with... I'd sleep better.

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Biggest problem? That's easy.
I'm on this cross-functional team, right.

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And we've all got these competing
priorities. It's just this big ugly mess.

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Let's face it, with all the chaos
and change going on around us,

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many of our workplace problems
aren't solved by just

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clicking on a "help" menu or turning
to page 93 in our policy handbook.

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And, a lot of times, the more we care

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and the harder we work at trying to solve them,

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the more frustrated and out
of out of control we feel;

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which, of course, just
makes everything worse.

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But you know what? It
doesn't have to be like that.

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There is a way to find workable solutions

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to just about any problem you run into at work.

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And the good news is,
it's a learnable skill.

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And once you get the hang of the
three steps, it's easy to do.

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You start by asking about the facts
and feelings in the situation

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to define the problem and it's causes.
Clarify goals and identify concerns

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to help paint an accurate
picture of what can be done.

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And then evaluate different options
and select a workable solution.

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The ACE model works with
challenging problems because

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it systematically combines objective
information with subjective feelings.

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The process of using the model takes
advantage of some of the most

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well-documented findings in the behavioral
sciences. When solving problems...

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asking questions will uncover issues...

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clarifying goals will enhance performance...

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and evaluating options participatedly
will improve decision-making.

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When these processes are
combined with practical wisdom,

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we have the steps of the ACE model...
steps that will leverage your skills

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in using facts and feelings
to build workable solutions.

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To give you a better idea of
how you can use the ACE model

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in those "bang your head
against a wall" situations,

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let's take a closer look at
each part of the process.