WEBVTT 00:00:08.369 --> 00:00:14.124 I'm basically the kind of guy who minds my own business. But what was going on wasn't safe. 00:00:14.247 --> 00:00:18.885 Somebody was going to get sick, and I knew Gil wasn't going to do anything about it, 00:00:18.910 --> 00:00:22.084 so I called the regulators. That's what started it all. 00:00:22.110 --> 00:00:24.378 Karl. Got a minute? Sure. 00:00:24.430 --> 00:00:28.159 I need you to get suited up and check on the number 2 freezer. We've got a vapor leak in there 00:00:28.159 --> 00:00:30.704 and the safety auditors are coming tomorrow and I don't want them seeing it. 00:00:30.729 --> 00:00:34.759 So cram something in there to stop it up until I can get the contractor out here. 00:00:34.867 --> 00:00:39.219 Oh, man. Can't you have somebody else do it? I've got to pick up my kid and pack the boat. 00:00:39.244 --> 00:00:39.873 What? 00:00:39.898 --> 00:00:43.475 I'm taking the kid fishing tomorrow. You okayed the day off three weeks ago. Remember? 00:00:43.500 --> 00:00:45.395 Right. I forgot about it. 00:00:45.662 --> 00:00:47.535 What about Vince or Reggie? 00:00:47.565 --> 00:00:50.037 Sorry, but you got the short straw today, buddy. 00:00:50.062 --> 00:00:54.841 All due respect, but I always get the short straw. You always make me do things they could do. 00:00:54.873 --> 00:00:55.769 What? 00:00:55.794 --> 00:00:59.703 Everybody knows you're playing favorites with them. Those guys cut corners all the time. 00:00:59.728 --> 00:01:04.423 They leave frozen food sitting out too long; they ship pallets without inspecting for spoilage. 00:01:04.448 --> 00:01:08.151 That's why I called the regulators. People could get sick and you don't seem to care. 00:01:08.176 --> 00:01:12.807 You called the regulators? Why didn't you come to me first? 00:01:12.985 --> 00:01:14.985 Because I didn't think you'd do anything about it. 00:01:15.031 --> 00:01:17.394 Karl and I don't always see eye to eye, 00:01:17.419 --> 00:01:21.347 but accusing me of having favorites and letting people cut corners... 00:01:21.615 --> 00:01:23.635 well, that's the first I'd heard of that. 00:01:23.978 --> 00:01:29.581 And him going to the regulators first... well, sorry, but he crossed the line with that one. 00:01:29.731 --> 00:01:32.579 Just get in there and let me know when you've got it stopped up. 00:01:32.604 --> 00:01:36.943 And I'm going to need everyone here tomorrow. So your fishing trip's going to have to wait. 00:01:36.968 --> 00:01:43.800 You can't be serious. Sorry, but life's isn't fair. What can I say? 00:01:56.743 --> 00:02:03.006 When an employee makes a complaint against us, our first reaction is often to get mad and defensive 00:02:03.031 --> 00:02:05.577 especially when they didn't come to us first. 00:02:05.602 --> 00:02:07.757 That's only natural. We're human. 00:02:07.782 --> 00:02:11.762 But, as managers, we have to control our emotions, 00:02:11.900 --> 00:02:15.113 treat the employee professionally and with respect. 00:02:15.138 --> 00:02:20.224 And we have to ensure that our actions don't lead to claims of retaliation. 00:02:20.449 --> 00:02:27.632 For example, reacting by making rash decisions and arbitrarily denying benefits to an employee like 00:02:27.790 --> 00:02:32.688 training, vacations, and so on - can lead to claims of retaliation, 00:02:32.713 --> 00:02:38.672 particularly if denying those benefits can be connected to the employee's protected activity. 00:02:39.204 --> 00:02:42.925 We also have to be consistent in enforcing policy. 00:02:43.183 --> 00:02:48.335 Denying a benefit or privilege without an apparent, good business reason 00:02:48.360 --> 00:02:52.104 can make employees reluctant to come to us with concerns. 00:02:52.130 --> 00:02:56.300 Instead, they're likely to go outside the organization to complain. 00:02:56.686 --> 00:03:03.969 Bottom line, we're responsible for creating an environment where people feel safe voicing concerns. 00:03:04.141 --> 00:03:10.186 And when they do, we have to react professionally and take them seriously.