WEBVTT

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So, what do you think?

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Oh, I don't know.
It's kind of hard to decide.

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Yeah,

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a... a... lot of people
like this clean look.

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I like it. But... uh,

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what else is there?

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Being interrupted by a ringing phone

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when you're dealing with a
face-to-face customer

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can be a real challenge.

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It's like you're being pulled in two
different directions at the same time.

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So, what do you do?

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Well, in most cases,

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the best approach

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is to focus on making sure the customer
you're dealing with face-to- face

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takes priority.

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To do that, ask the customer for
permission to put the caller on hold

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and wait for their response.

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Then, ask the customer to hold.

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And finally, thank the customer
for waiting and finish up.

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I like it, but, uh,

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what else is there?

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Excuse me, would you mind
waiting if I asked them to hold?

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No. No. Please do.

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Design Studio. This is Dave.

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Sure. Would you mind holding while
I finish up with another customer?

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Thanks.

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- Thank you for waiting.
- Oh, that's alright.

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- I think I'm going to go with this one.
- Good choice.

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I can have that
ready for you by next Tuesday.

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Seriously? You have
it ready by Tuesday?

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You bet.

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No problem.