WEBVTT

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Some middle-eastern guy is suing
the city for racial profiling

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because a couple of cops pulled him
over for no reason. Or so he says.

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Lee knows what I talking about.
Lee understand secret of sushi.

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Hey...
Ah, grasshopper. You like sushi, too?

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Come on. We all know the deal. They're
only interested in women and minorities.

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White guys like me need not apply.

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How can I work and travel with
someone that's like that?

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And besides, what happens
if we had clients with us

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and she comes swaggering in here
with that "gay pride" junk on?

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You know, the job of being a supervisor
or manager has really changed.

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Especially when it comes to managing people.

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Not only do we have to know
what's expected of us;

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which means understanding the
laws, policies and values that

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govern behavior at work.

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We've got to make decisions that
are consistent with those laws,

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policies, and values.

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And we've got to make sure our own
behavior reflects those expectations.

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And when we do encounter a situation, we
have to ask ourselves three questions

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to figure out what to do.
First question: Is the behavior legal?

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Because if it isn't, then we have
to take timely corrective action.

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Second question: Is what's happening
consistent with the organization's policies?

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Because if it isn't, we've got to
bring it in line with our policies.

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Third question: Is the situation
affecting productivity, or teamwork,

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or customer service? Because if it
is, we need to let people know

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what we expect and how their
behavior needs to change.

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So, how do we do all that
and stay productive, too?

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Well, the best way I know of is
to use this easy to follow tool.

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It's called M.E.E.T.

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No matter how much I've got going on, I
make the time to discuss the situation.

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I explore differences and make sure
everyone has an opportunity to be heard.

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I ensure people are communicating
in a way that encourages respect.

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And I take personal responsibility for making
sure things are handled the right way.

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Bottom line, we need to try
to go into every situation

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looking for a way to help people understand
each other and work together better.

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Of course, sometimes that's
easier said than done.