WEBVTT 00:00:09.557 --> 00:00:12.985 We all know how important it is to speak up, but actually doing it 00:00:13.010 --> 00:00:16.810 requires confidence and skills to help you get your point across. 00:00:17.018 --> 00:00:19.757 What better way to influence decisions that affect you and 00:00:19.757 --> 00:00:22.035 your work groups than to speak up? 00:00:22.376 --> 00:00:24.217 So how do you gain confidence? 00:00:24.385 --> 00:00:27.197 What can you do to better get your point across? 00:00:27.379 --> 00:00:29.671 Let's take a look at Sarah and Karen. 00:00:29.726 --> 00:00:33.002 Sarah really wants to expand her job responsibilities 00:00:33.027 --> 00:00:38.371 into areas that are more interesting and challenging. She's asked Karen for help. 00:00:38.481 --> 00:00:42.085 As you watch, look for what Sarah does to get her point across. 00:00:42.110 --> 00:00:45.549 What is Karen doing to help Sarah clarify her point? 00:00:45.781 --> 00:00:50.072 Watch how Sarah becomes more confident as the conversation unfolds. 00:00:50.333 --> 00:00:56.675 What type of behaviors, words, body language, expressions, gestures do both exhibit? 00:00:56.947 --> 00:01:01.143 It's just that some of the things that I have to do all the time, they... 00:01:01.168 --> 00:01:03.268 they get sort of boring, you know? 00:01:03.424 --> 00:01:06.729 So you're looking for goals that are a little more challenging? 00:01:06.874 --> 00:01:12.131 Kind of. I mean, I've been doing this job for three years, and, 00:01:12.156 --> 00:01:16.607 well, the only thing recently that I've looked forward to was that 00:01:16.632 --> 00:01:20.299 golf tournament catering project that you had me work on a couple months ago. 00:01:20.324 --> 00:01:23.475 I remember that, and you did an outstanding job. 00:01:23.677 --> 00:01:26.303 What was it about that project that you liked? 00:01:26.444 --> 00:01:31.457 There wasn't anything big. I don't know... maybe this sounds silly, but.. 00:01:31.614 --> 00:01:35.037 what I really liked about it was the opportunity to learn something new. 00:01:35.062 --> 00:01:39.086 I actually had the chance to do some of the things that I think I'm pretty good at. 00:01:39.111 --> 00:01:42.937 So you're saying you'd like to do something that made better use of your skills. 00:01:42.962 --> 00:01:45.236 Yeah. Hmm, I see. 00:01:45.278 --> 00:01:48.614 Well, why don't we just take a few minutes right now and 00:01:48.671 --> 00:01:51.548 tell me what some of the skills are that you don't think you're using. 00:01:51.573 --> 00:01:54.011 I mean, what do you like to do? 00:01:54.528 --> 00:01:58.338 Well, I'm good with people, I guess, but what I'd really love to do 00:01:58.371 --> 00:02:00.242 is work with a client from start to finish. 00:02:07.040 --> 00:02:10.245 There are lots of techniques that can help us gain confidence, 00:02:10.270 --> 00:02:13.250 get our point across, and influence decisions. 00:02:13.368 --> 00:02:15.877 Let's take a moment and listen to the types of phrases 00:02:15.910 --> 00:02:20.240 that we can incorporate into our everyday vocabulary to help us speak up 00:02:20.271 --> 00:02:22.402 and communicate more effectively. 00:02:22.427 --> 00:02:25.855 Hang on a minute. Let me clarify what I'm asking here. 00:02:27.183 --> 00:02:30.315 So what I mean is, we need to take some action... 00:02:30.340 --> 00:02:33.973 Okay, here's what I suggest. I think that what we should do... 00:02:33.998 --> 00:02:35.939 I really think we should do this. 00:02:36.955 --> 00:02:40.509 Well, here's the problem as I see it. Our sales figures have... 00:02:40.700 --> 00:02:44.017 I've been thinking a lot about what we discussed last week, 00:02:44.110 --> 00:02:47.085 and I guess I'm ready to propose a solution. 00:02:47.640 --> 00:02:50.437 I got an idea on how we can modify our invoices 00:02:50.462 --> 00:02:53.634 so our customers aren't as confused about what they ordered.