WEBVTT 00:00:10.255 --> 00:00:12.810 You know, for years I've been talking about the importance of 00:00:12.835 --> 00:00:14.911 catching people doing things right. 00:00:15.105 --> 00:00:18.027 And that's what a whale done response is all about. 00:00:18.345 --> 00:00:21.027 It's a way to let an employee or team member know 00:00:21.052 --> 00:00:23.478 that not only are they doing a good job; 00:00:23.582 --> 00:00:28.508 but that you care about them as a person and appreciate their contribution. 00:00:28.978 --> 00:00:32.437 Now, we've all gotten the little pats on the back before; the "nice goings" 00:00:32.462 --> 00:00:35.724 and the "good jobs." And there's nothing wrong with those. 00:00:35.924 --> 00:00:39.681 But the real whale done response is more than that. 00:00:40.528 --> 00:00:45.559 In a genuine, full-blown Whale Done you praise people immediately. 00:00:46.647 --> 00:00:51.884 You're specific about what they did right or sometimes even almost right. 00:00:52.524 --> 00:00:55.952 You share your positive feelings about their efforts. 00:00:56.567 --> 00:00:59.669 And you encourage them to keep up the good work. 00:01:00.308 --> 00:01:05.210 So you get a better idea of the power of this kind of positive reinforcement. 00:01:05.405 --> 00:01:11.101 Let me show you a few examples of what a real, heartfelt Whale Done looks like. 00:01:16.875 --> 00:01:20.409 Okay, before I get into any of this, 00:01:20.573 --> 00:01:23.944 I want to say something about how things have been going today. 00:01:23.969 --> 00:01:28.899 This team is going off the charts in terms of working together smoothly 00:01:28.924 --> 00:01:30.852 and assuming responsibility. 00:01:31.463 --> 00:01:35.436 You've really helped me out a lot as the team leader. 00:01:35.714 --> 00:01:39.694 And I don't feel like the load is completely on my shoulders. 00:01:39.719 --> 00:01:41.302 And I like that a lot better. 00:01:41.466 --> 00:01:46.984 So, thanks for all your hard work, and let's continue to work well as a team, alright? 00:01:47.429 --> 00:01:49.866 Okey, first thing up.. 00:01:57.048 --> 00:01:58.865 Jan, hang on a second. 00:01:59.612 --> 00:02:02.851 I just want to say that I appreciate the way you created these categories 00:02:02.876 --> 00:02:07.028 for the figures in your report. It's a lot easier to read the results. 00:02:07.182 --> 00:02:10.479 And, you know what? I'm going to recommend that we all use your system from now on. 00:02:10.504 --> 00:02:11.364 Wow. 00:02:11.389 --> 00:02:14.321 And I'll look to you for more good ideas in the future, okay? 00:02:14.338 --> 00:02:15.900 Thanks. You're welcome. 00:02:25.832 --> 00:02:29.507 Alright. If nobody else has anything, that's it. 00:02:29.525 --> 00:02:31.870 Yeah, I do, if you don't mind. 00:02:31.921 --> 00:02:35.160 Guys, I'd just like to share what Kendal did at the meeting this morning. 00:02:35.185 --> 00:02:36.585 Brownie points. 00:02:36.669 --> 00:02:40.289 Yeah, okay, I know, I know. But you know, we don't do this often enough. 00:02:40.333 --> 00:02:42.207 You know, you guys should have seen the presentation 00:02:42.207 --> 00:02:44.198 she gave to the regional VP this morning. 00:02:44.215 --> 00:02:46.933 It had this great opening and she really nailed 00:02:46.933 --> 00:02:49.329 all these points on where we're headed with the database project and 00:02:49.344 --> 00:02:51.660 why we need to include the southwest region. 00:02:51.693 --> 00:02:56.018 And it made all the difference with Erickson. And it made all of us look very good. 00:02:56.043 --> 00:02:58.449 Now, I know we don't say this often enough, but 00:02:58.474 --> 00:03:00.994 we really appreciate you going to bat for us. 00:03:03.062 --> 00:03:05.472 Thanks. I appreciate that, guys. 00:03:05.638 --> 00:03:09.593 You see, the power of a whale done response is that progress - 00:03:09.618 --> 00:03:13.576 doing something right, or even just doing something better - 00:03:13.686 --> 00:03:17.688 is constantly acknowledged, noticed, and rewarded. 00:03:18.026 --> 00:03:22.592 And if we make a habit of doing that - if we call attention to what's going right, 00:03:22.621 --> 00:03:24.448 instead of what's going wrong - 00:03:24.473 --> 00:03:29.200 we can help make work a lot more fun and productive for everyone.