WEBVTT

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Okay, so we all know It's
important to plan, but the

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reality is, there's so much to get
done that It's hard to stay focused,

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organized, and hit all the deadlines.

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But the truth is, it starts
with being accountable.

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So let's see how Lisa and Rachel
deal with finding space for a

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surprise shipment of clothes at
their store while still trying

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to meet their other obligations.

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As you watch, look for clues
that show you that they feel

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truly accountable for their results.

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So what are we going to
do with all this stuff?

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I mean, Tina didn't leave any
instructions, and there's no

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room in the back to store anything.

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Do you know, are we getting
any more of these in?

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I don't think so.
The packing slip says "complete."

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Okay, then let's do this: we'll move this rack
over there, and we'll move that table over here.

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And then you can work on getting
these t-shirts marked down.

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And I'll sort and hang these.

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Okay?
Okay.

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As you watch this next
situation, think about how

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important it is to have a
plan and work the plan.

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And be thinking about what
needs to happen next.

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I guess that's about it.

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All right, so bottom line: we
need to get engineering to

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sign off on this manual by the
15th so it can be out the door

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by the 30th, right?
Right.

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Okay, well, that'll be a stretch, but I think
we can figure out a way to make it happen.