WEBVTT 00:00:06.617 --> 00:00:08.421 Probably the first thing I learned 00:00:08.446 --> 00:00:11.017 is that you've got to be positive and proactive, 00:00:11.050 --> 00:00:13.683 and that starts with a great attitude. 00:00:13.717 --> 00:00:17.587 I mean, put a smile on your face and take the initiative to make things happen. 00:00:17.588 --> 00:00:19.546 I wonder if you've got a couple of minutes. Sure. 00:00:19.546 --> 00:00:22.167 I got an idea on how we can modify our invoices 00:00:22.178 --> 00:00:24.477 so our customers aren't as confused about what they ordered. 00:00:24.483 --> 00:00:26.029 Let me take a look. 00:00:26.054 --> 00:00:28.888 Another thing that really helps set you apart 00:00:28.936 --> 00:00:31.745 is just being able to make a decision. 00:00:31.770 --> 00:00:34.874 I mean, you don't have to have every last little detail. 00:00:34.899 --> 00:00:38.341 You know, I've seen people basically short-circuit themselves because they're 00:00:38.366 --> 00:00:42.093 obsessed with making sure that everything's perfect before they do anything. 00:00:42.118 --> 00:00:43.395 Not good. 00:00:43.420 --> 00:00:47.883 You just need to gather the appropriate information and then act. 00:00:47.917 --> 00:00:49.972 So what are we going to do with all this stuff? 00:00:49.997 --> 00:00:51.788 I mean, Tina didn't leave any instructions, 00:00:51.813 --> 00:00:54.583 and there's no room in the back to store anything. 00:00:54.617 --> 00:00:56.991 Do you know, are we getting any more of these in? 00:00:57.016 --> 00:01:00.102 I don't think so. The packing slip says, "complete." 00:01:00.127 --> 00:01:02.306 Okay. Then let's do this. 00:01:02.331 --> 00:01:06.159 We'll move this rack over there, and we'll move that table over here. 00:01:06.184 --> 00:01:09.546 And then you can work on getting these T-shirts marked down, 00:01:09.557 --> 00:01:11.210 and I'll sort and hang these. 00:01:11.225 --> 00:01:12.517 Okay? Okey. 00:01:12.550 --> 00:01:15.473 It'll be easy to change if it turns out Tina wanted something different. 00:01:16.005 --> 00:01:19.272 Making decisions? Yeah, that's important. 00:01:19.297 --> 00:01:21.389 It's one of the reasons you get to do more things... 00:01:21.414 --> 00:01:24.268 you know, take on more responsibility. 00:01:30.735 --> 00:01:34.157 Another part about being positive and proactive 00:01:34.182 --> 00:01:38.804 is to make a habit out of always offering a solution when you point out a problem. 00:01:38.829 --> 00:01:41.445 How's it going, guys? We got a little problem. 00:01:41.456 --> 00:01:42.414 What's that? 00:01:42.425 --> 00:01:43.965 Well, we don't have enough clearance here 00:01:43.976 --> 00:01:45.996 to set this up the way design specced it out. 00:01:46.223 --> 00:01:47.231 Great. 00:01:47.256 --> 00:01:48.950 We can't afford to be down any longer. 00:01:48.975 --> 00:01:51.074 I've already got a shift's worth of parts stacked up. 00:01:51.312 --> 00:01:53.043 I think Mitch and I got it figured out. 00:01:53.246 --> 00:01:56.213 If we throw a couple of 5/8 bushings in here, that should do the trick. 00:01:56.238 --> 00:01:57.262 How long? 00:01:57.273 --> 00:02:00.738 If you can get design down here to okay it, 45 minutes tops. 00:02:01.014 --> 00:02:03.419 You got it. Thanks. 00:02:03.878 --> 00:02:06.808 Sure, I offer a solution when I bring up a problem, 00:02:06.833 --> 00:02:09.073 probably because most people listen to me. 00:02:09.098 --> 00:02:10.202 You know what I mean? 00:02:10.227 --> 00:02:15.120 Unlike a lot of people who just come in and whine about stuff all the time. 00:02:21.550 --> 00:02:25.727 Another thing I learned early on is how important it is to look for ways 00:02:25.752 --> 00:02:28.491 to improve yourself or the job that you do. 00:02:30.173 --> 00:02:31.917 There you go. Thanks. 00:02:32.437 --> 00:02:34.851 Hey, listen, can I ask you a question? Sure. 00:02:34.876 --> 00:02:37.259 You used to work in records, right? Yeah, why? 00:02:37.284 --> 00:02:40.807 I just wondered if there's something I could or should be doing with those files 00:02:40.808 --> 00:02:43.353 that would help you out a little more. 00:02:43.852 --> 00:02:46.713 Uh, can't think of anything. 00:02:46.738 --> 00:02:48.929 You know, though, one thing that would be a big help? 00:02:48.930 --> 00:02:49.750 What's that? 00:02:49.752 --> 00:02:52.868 If you would look through these quickly before you brought them up 00:02:52.869 --> 00:02:56.382 and made sure the most recent notes are on top. That'd be a huge help. 00:02:56.429 --> 00:02:58.227 That shouldn't be a problem. Anything else? 00:02:58.252 --> 00:03:00.678 No, I don't think so, but thanks for asking. 00:03:00.703 --> 00:03:02.950 No problem. 00:03:03.124 --> 00:03:05.904 I ask my manager what I can do better all the time. 00:03:06.102 --> 00:03:07.941 Sure, it makes her job easier, 00:03:07.966 --> 00:03:11.384 but she said it shows self-confidence and good judgment. 00:03:11.472 --> 00:03:14.839 So she trusts me to run with things on my own a lot more. 00:03:15.045 --> 00:03:17.083 That's a great feeling. 00:03:19.419 --> 00:03:22.612 So what does being positive and proactive mean? 00:03:22.637 --> 00:03:23.664 It means... 00:03:23.665 --> 00:03:26.716 It's having a great attitude and being able to make a decision. 00:03:26.717 --> 00:03:29.817 It means always offering a solution when you point out a problem. 00:03:29.842 --> 00:03:32.424 And it means asking how you can improve. 00:03:33.189 --> 00:03:36.492 Bottom line, when you're positive and proactive, 00:03:36.517 --> 00:03:39.043 you'll get more responsibility faster, 00:03:39.068 --> 00:03:40.830 people will listen to what you have to say, 00:03:40.855 --> 00:03:43.783 and they'll go out of their way to help you.