WEBVTT

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Today’s healthcare environment sure is
more diverse than it was when I started.

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Now I see patients from all over the world
and from very different backgrounds.

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So, I need to pay close attention
to how our different backgrounds

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and cultures impact how
they want to receive care

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and what providing great culturally
competent care means to them.

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I know that is what I would want if
I was the one receiving the care.

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What are some specific examples
of cultural competency

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in your daily interactions with patients?

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Developing cultural competency skills
allows you to provide high quality care

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to patients when they need your
understanding and support the most.

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Patients feel valued and
respected in both large and small ways

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when we provide them
with culturally competent care.

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It's a given.
Patients are going to be more diverse,

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so I know it’s important that I
use my cultural competency skills

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to provide them with exceptional care.

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Providing them with the care they
need, in the way that works for them,

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makes me proud to help each of my patients

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and it allows them to get back home and
on with their lives faster and easier.

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Using the inclusive skills
I’ve learned... means we both win!

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Join me and put these in practice.

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Because together... we CAN make a
world of difference to our patients.