WEBVTT

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Sandy,

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you've got to get things
under control here!

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- What's going on?
- Same thing as always! You!

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- How long have you been here?!
- Five years.

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That's long enough to know
we bracket state variations!

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- I thought I did.
- What the hell are you thinking?!

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Stupid jack-ass!

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That's the problem.

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Your mistakes are making us look bad!
Next time...

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get it right!

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Everyone makes mistakes.

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And I made one this time.
But usually, my work is flawless.

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Talk about losing your temper.
And not a word from anyone.

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Not even my boss, Sandy.

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When I get on someone
who screwed up,

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I guarantee you,

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they're going to think twice before
they make that mistake again.

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You have to do that.

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And if someone can't take a little
discipline when this happens,

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they shouldn't be here.

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Mistakes happen.

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Discussing them and correcting them
is a natural next step.

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Getting personal and calling out
someone individually

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in front of their peers
for that mistake...

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ruins morale,

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is unfair and
amounts to a lack of control.

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In this case, instead of
trying to intimidate,

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Tom should have talked with
Sandy or Bryan individually

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to bring that mistake
to their attention

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and come up with
a way to move forward.

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Someone needs to say something and
remind Tom that he crossed the line.

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That someone is Sandy.

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What are you going
to do about this?!

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First thing?

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- You need to calm down.
- I am calm!

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We can't have this,
Sandy. We can't!

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Tom, you aren't calm.
We're talking about mistakes.

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They're going to happen.
We both know that.

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When they do, we have
to deal with them right now.

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But not like that, Tom.

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We're going to get a lot further
if we talk individually

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instead of getting personal and calling
them out in front of everyone.

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Intimidation and bullying
are not acceptable.

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Don't you agree it's better that we talk
here instead of in front of the team?

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- What are you trying to say?
- There will always be mistakes.

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And when they do happen,
please work with me,

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so we can respond in
a more productive way.

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Why?

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Because when we do, we'll be
able to address things

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without disrupting
morale on the team.

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Do you agree, Tom?

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I suppose.

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Maybe this will help...

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Try counting to 10 before
you start a conversation.

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Yeah. Okay. We'll see.