WEBVTT

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When it comes right down to it,

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most of us don't like
to think of ourselves

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as having biases toward others.

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The fact is, many of these
biases exist in our society

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and in our memory

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and are sometimes
expressed unknowingly.

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Bias can be expressed blatantly
or through micro-aggressions-

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sometimes called micro-inequities.

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These are verbal and nonverbal
slights, snubs, or insults.

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They're often
unintentional and subtle

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and communicate negative
messages based on characteristics

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such as race or gender,
age and others.

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Societal stereotypes can unconsciously
influence our perception,

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judgment, language and actions.

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We may not be aware that we are engaging
in behavior that may be offensive.

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Furthermore, we usually don't see
the impact it has on our relationships

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with co-workers, teams
and the organization.