WEBVTT 00:00:12.319 --> 00:00:16.462 The value we place on hierarchy determines our behavior. 00:00:16.509 --> 00:00:22.835 For example, in Germany, people with the most status extend their hand first when introduced. 00:00:22.840 --> 00:00:27.943 In China, people stay within their assigned role and are rewarded for loyalty. 00:00:27.944 --> 00:00:33.651 In the United States, management frequently welcomes employee suggestions or complaints. 00:00:33.729 --> 00:00:38.789 Hierarchy is an important consideration when problem solving or brainstorming. 00:00:38.990 --> 00:00:44.599 This is the time I set aside for our meeting. You have something to discuss with me? 00:00:44.600 --> 00:00:49.541 You bet. But hold on a second. I want to find a copy of that report you sent me up. 00:00:49.541 --> 00:00:50.787 Ah - here it is! 00:00:52.050 --> 00:00:57.992 Ok. I asked you and your engineering team how to get resolution beyond 220 millimeters 00:00:57.999 --> 00:01:03.913 for the ultrasound model Z-7300. And you've got one option. 00:01:04.019 --> 00:01:09.214 Your report says we would need to switch the probe in order to get the resolution that we need. 00:01:09.248 --> 00:01:11.173 Is that your recommendation? 00:01:11.351 --> 00:01:19.398 Our team looked at many options. The 7.5MHz linear probe shows the most promise. 00:01:19.399 --> 00:01:23.952 We are prepared to do whatever it is that you direct us to do. 00:01:23.952 --> 00:01:31.874 7.5 megahertz. OK. Got it. What options did you find that didn't include changing the probe? 00:01:31.880 --> 00:01:37.539 He should know that I cannot speak for the team. They are not here. 00:01:37.609 --> 00:01:41.963 A manager should not ask this of me. It is wrong. 00:01:41.965 --> 00:01:45.835 We discussed the probe at great length. 00:01:45.840 --> 00:01:50.788 Our team reviewed the use of the probe without the modified neck fitting. 00:01:51.369 --> 00:01:53.745 It is not a simple matter. 00:01:53.750 --> 00:01:59.932 I'm trying to get your opinion here Chen. You're the team leader. Empowerment. 00:01:59.940 --> 00:02:06.594 So if I use the 7.5 megahertz probe you will need to modify the neck fitting. 00:02:06.644 --> 00:02:09.349 Got it. What other options are there? 00:02:09.439 --> 00:02:15.127 We may run into issues with the neck fitting modification. 00:02:15.179 --> 00:02:19.288 We may need more time to study the situation. 00:02:19.289 --> 00:02:21.759 I thought that's what this report was. 00:02:22.099 --> 00:02:25.903 I thought this was your team's assessment of the situation. 00:02:26.680 --> 00:02:29.024 But you only gave me one option. 00:02:30.120 --> 00:02:34.653 Yes. We looked very carefully at the probe. 00:02:35.049 --> 00:02:39.734 This is not right. He keeps asking me the same questions. 00:02:39.959 --> 00:02:44.946 If I do not give him the answer he wants,this will not be good for our team. 00:02:44.947 --> 00:02:51.151 But one option doesn't give me a choice. I need more than one option in order to have a choice. 00:02:51.469 --> 00:02:57.939 Something is not right. I keep asking him the same question and he won't give me his opinion. 00:02:57.939 --> 00:03:03.213 I tell you what. Why don't I think about this a little bit and let's get together later today. 00:03:03.313 --> 00:03:05.493 Is your online calendar up to date? 00:03:05.496 --> 00:03:09.317 Yes. Ok. I'll schedule it. 00:03:11.100 --> 00:03:12.100 Thank you. 00:03:12.180 --> 00:03:16.926 Subordinates who value hierarchy typically do not voice disagreement. 00:03:16.940 --> 00:03:20.681 Instead, they carry out orders as a sign of respect. 00:03:20.876 --> 00:03:28.027 If management values equality, it may be frustrating to try unsuccessfully to get opinions from employees. 00:03:28.030 --> 00:03:31.896 The OPEN process can be used to adjust to these differences. 00:03:37.789 --> 00:03:42.632 Mark believes that he should consult his employees and ask for their opinions. 00:03:42.635 --> 00:03:45.210 He sees hierarchy as exploitive. 00:03:45.572 --> 00:03:50.315 Chen would never disagres, and sees hierarchy as natural and necessary. 00:03:50.510 --> 00:03:54.878 When you were in earlier today I failed to mention the other aspects of your report. 00:03:54.879 --> 00:03:59.149 You did a very good job on the stress tests for the track ball and obstetrics assembly. 00:03:59.150 --> 00:04:00.208 Very thorough. 00:04:00.629 --> 00:04:05.730 Yes. Thank you. Our team worked hard on the report. 00:04:05.732 --> 00:04:10.203 And it got me thinking again about the resolution for the ultrasound. 00:04:10.539 --> 00:04:15.008 I still need his opinion. I need to try another approach. 00:04:15.009 --> 00:04:20.449 You're aware of our competition in China. What options do you think they are looking at? 00:04:20.496 --> 00:04:26.209 If we can find a way to beat the competition, his status will increase. 00:04:26.269 --> 00:04:31.177 If there is a winning strategy, he would be very pleased. 00:04:31.595 --> 00:04:36.601 The competition might be looking at the digital scan converter. 00:04:36.601 --> 00:04:37.912 How so? 00:04:37.939 --> 00:04:42.959 The digital scan converter could be adjusted or improved 00:04:42.960 --> 00:04:49.241 for peak detection and larger pulse echo amplitudes. 00:04:49.260 --> 00:04:51.578 Is that an option you think might work? 00:04:51.779 --> 00:04:58.289 If you would like our team to explore that option it may yield positive results. 00:04:58.456 --> 00:05:04.085 Is that your directive? Yes. Great. Let's do that. 00:05:04.089 --> 00:05:08.358 Because Mark observed Mr. Chen's discomfort and perceived him as evasive, 00:05:08.389 --> 00:05:13.199 he adjusted his approach to draw out an opinion from a key team member. 00:05:13.229 --> 00:05:19.603 Like the tip of an iceberg, behavioral cues indicate deeper cultural and societal beliefs. 00:05:19.603 --> 00:05:23.848 When we use the OPEN process we can understand cultural beliefs, 00:05:23.849 --> 00:05:26.668 and not just react to outward behavior.