eLearning Course

No Problem! Serving Others with Respect™ (eLearning)

Customer Service & Loyalty

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Learning Path & Details

Competencies

  • Building Customer Loyalty

Learning Objectives

  • Learn how a customer develops their perception of the quality of service.
  • Practice the importance of keeping the focus on what you can do to solve a customer’s problem.
  • Understand the importance of a “no problem” attitude when dealing with customers.
  • Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Pre-Assessment
  • Inline Quiz
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $17.00 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $15.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

Also Available as: Off-The-Shelf Video Program (ILT)

No Problem! Serving Others with Respect™

No Problem! Serving Others with Respect™

These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

Training Files (1)

TitleTypeTime/PagesLanguage
eLearning Course EnglishDemo

Additional Information

No Problem! shows how each of us can respond positively in difficult customer service situations.

The program also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign. You'll watch seven real world examples of difficult customer service situations to help you understand how to apply a “no problem” approach to solving customers’ problems.


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