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No Problem! shows how each of us can respond positively in difficult customer service situations.
The program also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign. You'll watch seven real world examples of difficult customer service situations to help you understand how to apply a “no problem” approach to solving customers’ problems.
More From the Series: No Problem! Serving Others with Respect™
Video Program (ILT)No Problem! Serving Others with Respect™
Video VignettesAre You Going to Get That? (from No Problem!)
Video VignettesIt’s A Policy Thing (from No Problem!)
Video VignettesLet Me Make Myself Perfectly Clear! (from No Problem!)
Video VignettesThis Needs to Go Out Today! (from No Problem!)
Video VignettesWhy Did I Push All Those Buttons? (from No Problem!)
Video VignettesYou Promised It Would Be Here Today! (from No Problem!)
Video VignettesYou’re The Third Person I’ve Talked To! (from No Problem!)
TrainingBriefs® CourseTrainingBriefs® Competing Customer Service Priorities
TrainingBriefs® CourseTrainingBriefs® Coworkers Are Customers, Too!
TrainingBriefs® CourseTrainingBriefs® Dealing with Angry Customers
TrainingBriefs® CourseTrainingBriefs® Diffusing Customer Emotions
TrainingBriefs® CourseTrainingBriefs® It’s a Policy Thing
TrainingBriefs® CourseTrainingBriefs® The Angry Customer
Related Programs & Training Ideas
TrainingBriefs® CourseTrainingBriefs® There Is More We Can Do!
Video Program (ILT)Johnny the Bagger® A True Story of Customer Service™
Video VignettesYour Path to Success™ Serving Others
TrainingBriefs® CourseTrainingBriefs® Serving the Customer
TrainingBriefs® CourseTraining Briefs® The Refund
Video Program (ILT)Johnny the Bagger® - Short Version
Meeting OpenersService from the Heart
