TrainingBriefs® Coworkers Are Customers, Too!
TrainingBriefs® Course ID: 2025

TrainingBriefs® Coworkers Are Customers, Too!

The Importance of Internal Customers

When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

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TrainingBriefs® - Coworkers Are Customers, Too!
eLearning Course

TrainingBriefs® - Coworkers Are Customers, Too!

eLearning File

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Additional Information

When it comes to internal customers, we need to look for a way to fix the problem. Try to find alternative solutions. And finally, we need to follow up with the co-worker. Letting them know the status of things.

More From the Series: No Problem! Serving Others with Respect™

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Category & Details

Also Available as

This Needs to Go Out Today! (from No Problem!)
Video Vignettes
This Needs to Go Out Today! (from No Problem!)

Topics

Competencies

  • Creating Customer Loyalty
  • Developing Critical Work Skills

Learning Objectives

  • Describe the key actions that need to be considered when interacting with your coworkers.
  • Determine the best way to fix customer service issues.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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