TrainingBriefs® Coworkers Are Customers, Too!
The Importance of Internal Customers
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: Employees / Staff
- Level: Foundational
- Seat Time: 5 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Creating Customer Loyalty
- Developing Critical Work Skills
Learning Objectives
- Know the key actions that need to be considered when interacting with your coworkers.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
When it comes to internal customers, we need to look for a way to fix the problem. Try to find alternative solutions. And finally, we need to follow up with the co-worker. Letting them know the status of things.
More From the Series: No Problem! Serving Others with Respect™
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