eLearning Course

TrainingBriefs® Dealing with Angry Customers

Angry or Irrate Customers

New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Learning Path & Details

Competencies

  • Building Customer Loyalty
  • Developing Critical Work Skills

Learning Objectives

  • Know the power of having a positive attitude.
  • How to handle angry and disgruntled customers.
  • How positive attitude helps.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Buying Options

Request a Quote

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Sign In to Request a Quote

eLearning - Client Hosted $7.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

eLearning - Sollah Hosted $9.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

Training Files (1)

TitleTypeTime/PagesLanguage 
eLearning CourseEnglishDemo

Additional Information

New Micro-Learning!

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.


More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


Related Programs & Training Ideas