eLearning Course

TrainingBriefs® Diffusing Customer Emotions

Calming a Frustrated Customer

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

Learning Path & Details

Competencies

  • Creating Customer Loyalty
  • Developing High-Performing Work Habits

Learning Objectives

  • Know the power of having a positive attitude.
  • Diffuse customer emotions.
  • How positive attitude helps.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

Buying Options

Request a Quote

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Sign In to Request a Quote

eLearning - Sollah Hosted $9.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

eLearning - Client Hosted $7.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

Training Files (1)

TitleTypeTime/PagesLanguage
eLearning CourseEnglishDemo

Additional Information

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

Your positive attitude will also help when you reassure the customer that you can help with their problem. The real difference in customer loyalty is YOU.


More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


Related Programs & Training Ideas