TrainingBriefs® It’s a Policy Thing
TrainingBriefs® Course ID: 3123

TrainingBriefs® It’s a Policy Thing

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Going Beyond Policy to Serve Customers

Policies and procedures are essential for business operations, but they can sometimes be used as a way to focus on what can’t be done for the customer instead of highlighting what can be done. While every situation is unique, striving to find a win-win solution—even if it involves seeking approval for a policy exception—is key to building long-term customer loyalty. To achieve this, empathize with your customer, reassure them that you will do everything possible to assist, and use your best judgment to resolve the issue effectively.

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TrainingBriefs® It’s a Policy Thing
eLearning Course

TrainingBriefs® It’s a Policy Thing

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The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.

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Additional Information

It’s important to remember that company policies are important. They’re put in place for a reason. There might be times when dealing with customers that policies impede a successful outcome.

Ask yourself this: How important is it to leave the customer with a positive memorable impression?

More From the Series: No Problem! Serving Others with Respect™

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Category & Details

Also Available as

It’s A Policy Thing (from No Problem!)
Video Vignettes
It’s A Policy Thing (from No Problem!)

Topics

Competencies

  • Manage Customer Experience

Learning Objectives

  • Understand there might be times when dealing with customers that policies impede a successful outcome.
  • Learn that striving to find a win-win solution - even if it involves seeking approval for a policy exception - is key to building long-term customer loyalty.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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