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Customer service is an integral part of all organizations - often meaning the difference in new or repeat business. But customers are not always pleasant - especially when things don't go as smoothly as they expect. This micro-learning course presents several key strategies for tackling those tough customer service events.
More From the Series: No Problem! Serving Others with Respect™
Video Program (ILT)No Problem! Serving Others with Respect™
Video VignettesAre You Going to Get That? (from No Problem!)
Video VignettesIt’s A Policy Thing (from No Problem!)
Video VignettesLet Me Make Myself Perfectly Clear! (from No Problem!)
Video VignettesThis Needs to Go Out Today! (from No Problem!)
Video VignettesWhy Did I Push All Those Buttons? (from No Problem!)
Video VignettesYou Promised It Would Be Here Today! (from No Problem!)
Video VignettesYou’re The Third Person I’ve Talked To! (from No Problem!)
Signature CourseNo Problem! Serving Others with Respect™ (eLearning)
TrainingBriefs® CourseTrainingBriefs® Competing Customer Service Priorities
TrainingBriefs® CourseTrainingBriefs® Coworkers Are Customers, Too!
TrainingBriefs® CourseTrainingBriefs® Dealing with Angry Customers
TrainingBriefs® CourseTrainingBriefs® Diffusing Customer Emotions
TrainingBriefs® CourseTrainingBriefs® It’s a Policy Thing
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TrainingBriefs® CourseTrainingBriefs® There Is More We Can Do!
TrainingBriefs® CourseTrainingBriefs® Serving the Customer
TrainingBriefs® CourseTrainingBriefs® Conflict of Interest
TrainingBriefs® CourseTrainingBriefs® What Language Is That?
TrainingBriefs® CourseTraining Briefs® The Refund
LearningBytes® CourseGot Performance?® Co-Workers Are Your Customers, Too!
LearningBytes® CourseGot Performance?® When Policies and Service Collide
LearningBytes® CourseGot Performance?® Handling Interruptions with a Smile
