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TrainingBriefs® The Angry Customer
TrainingBriefs® Course ID: 2032

TrainingBriefs® The Angry Customer

Working with Irrate Customers

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

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TrainingBriefs® - The Angry Customer
eLearning Course

TrainingBriefs® - The Angry Customer

eLearning File

Buying Options

eLearning - Sollah Hosted $9.00 (Minimum 100 learners)

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Additional Information

Customer service is an integral part of all organizations - often meaning the difference in new or repeat business. But customers are not always pleasant - especially when things don't go as smoothly as they expect. This micro-learning course presents several key strategies for tackling those tough customer service events.

More From the Series: No Problem! Serving Others with Respect™

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Category & Details

Also Available as

Let Me Make Myself Perfectly Clear! (from No Problem!)
Video Vignettes
Let Me Make Myself Perfectly Clear! (from No Problem!)

Topics

Competencies

  • Building Customer Loyalty
  • Developing Critical Work Skills

Learning Objectives

  • How to respectfully respond to an angry customer.
  • Learn key strategies for dealing with an irate customer.
  • Understand the impact of having a positive attitude when working with disgruntled customers.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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