TrainingBriefs® The Angry Customer
Working with Irrate Customers
When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.
Learning Path & Details
- Personal Performance
- Type: eLearning - TrainingBriefs®
- Audience: General
- Level: Foundational
- Seat Time: 6 Minutes
- Available As: Hosted eLearning, eLearning
Suggested Industry Usage
Competencies
- Building Customer Loyalty
- Developing Critical Work Skills
Learning Objectives
- How to respectfully respond to an angry customer.
- Learn key strategies for dealing with an irate customer.
- Understand the impact of having a positive attitude when working with disgruntled customers.
Interactivity
- Audible Narration
- Integrated Video
- Interactions and Activities
- Post-Assessment
Buying Options
Training Files (1)
| Type | Time/Pages | Language | ||
|---|---|---|---|---|
| eLearning Course | – | English | Demo |
Additional Information
Customer service is an integral part of all organizations - often meaning the difference in new or repeat business. But customers are not always pleasant - especially when things don't go as smoothly as they expect. This micro-learning course presents several key strategies for tackling those tough customer service events.
More From the Series: No Problem! Serving Others with Respect™
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