eLearning Course

TrainingBriefs® The Angry Customer

Working with Irrate Customers

New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Learning Path & Details

Personal Performance
Type: eLearning - TrainingBriefs®
Audience: General
Level: Foundational
Seat Time: 6 Minutes
Available As: eLearning, Hosted eLearning

Topics

Suggested Industry Usage

Competencies

Building Customer Loyalty
Developing Critical Work Skills

Learning Objectives

How to respond to an angry customer.
Know the strategies for dealing with an irate customer.

Interactivity

Audible Narration
Integrated Video
Interactions and Activities
Post-Assessment

Buying Options

Request a Quote The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Sign In to Request a Quote
eLearning - Client Hosted $7.00 (Minimum 100 learners) The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure
eLearning - Sollah Hosted $9.95 (Minimum 100 learners) The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.	Configure

Training Files (1)

English

Title	Type	Time/Pages	Language
TrainingBriefs® - The Angry Customer eLearning File	eLearning Course	–	English	Demo

Additional Information

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another.