Are You Going to Get That? (from No Problem!)

Face-to-Face Customer Service

Being interrupted by a ringing phone when you're dealing with a face-to-face customer can be a real challenge. It's like you're being pulled in two different directions at the same time. So, what do you do? Well, in most cases, the best approach is to focus on making sure the customer you're dealing with face-to-face takes priority. To do that, ask the customer for permission to put the caller on hold and wait for their response. Then, ask the caller to hold. And finally, thank the customer for waiting and finish up.

Competencies

  • Manage Customer Experience

Buying Options

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.
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Also Available as: eLearning - Signature

No Problem! Serving Others with Respect™ (eLearning)

No Problem! Serving Others with Respect™ (eLearning)

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Training Files (10)

TitleTypeTime/PagesLanguage
No Problem! - Are You Going to Get That?
Video with graphics and narrator
Video Vignette01:35 min EnglishDemo
Video Vignette01:05 min EnglishDemo

Additional Information

This realistic scenario shows a great way to juggle and prioritize two customers at once. It also shows three key actions that should be taken in situations like this:

  • Ask for permission & wait for response
  • Put caller on hold
  • Thank the customer and finish up

More From the Series: No Problem! Serving Others with Respect™


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