Diversity 201™ - Are You Speaking English?
Helping Non-Native English Speakers
In today’s diverse world, we’re bound to encounter customers, vendors and even co-workers who speak English as a second language. When we are tired and frustrated it’s very easy to dismiss a person that’s struggling to speak English. Taking a moment to respectfully include customers who may not sound like us (or are easy to understand), we create equity... and powerful customer allies.
Learning Path & Details
Suggested Industry Usage
- Understanding Diversity
- Fostering Inclusion, Equity & Belonging
Training Files (10)
When difficult diversity dynamics are in play, we can avoid escalation… by pausing, taking a deep breath, and exercising patience. Also, when we put ourselves in another person’s shoes… our empathy becomes a critical step in creating a respectful and inclusive workplace.