Everyday Leadership™ The Refund
New Asset

Everyday Leadership™ The Refund

Leading for Exceptional Customer Service

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

Learning Path & Details


  • Developing High-Performing Work Habits
  • Leading and Managing for Peak Performance
  • Manage Customer Experience

Buying Options

Library License

You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Download License $5.00 (Minimum 100 employees)

We will contact you for license agreement details and any applicable set-up fees.

USB Drive $595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discounted renewal available. Discussion/workshop materials (when applicable) will be delivered via email.

Training Files (10)

Everyday Leadership™ The Refund
Video with graphics and narrator
Video Vignette02:15 minEnglishDemo
Workshop Material 7 pagesEnglishPreview
NEW Everyday Leadership™ - The Refund
Video Discussion Questions
Workshop Material 2 pagesEnglishPreview
Workshop Material 3 pagesEnglishPreview

Additional Information

We all have days when even the littlest thing frustrates us, but we can’t take it out on our customers. We must be positive and professional in our interactions with them and do our best to help educate them about our services if needed. Happy customers are returning customers.

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