Everyday Leadership™ The Refund
Leading for Exceptional Customer Service
As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.
Learning Path & Details
Suggested Industry Usage
- Developing High-Performing Work Habits
- Leading and Managing for Peak Performance
- Manage Customer Experience
Training Files (10)
|Video Vignette||02:15 min||English||Demo|
|Workshop Material||7 pages||English||Preview|
|Workshop Material||2 pages||English||Preview|
|Workshop Material||3 pages||English||Preview|
We all have days when even the littlest thing frustrates us, but we can’t take it out on our customers. We must be positive and professional in our interactions with them and do our best to help educate them about our services if needed. Happy customers are returning customers.