Video Vignettes ID: 43

The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)

Difficult Customer

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

Additional Information

Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.

More From the Series: Bad Apples: How to Deal with Difficult Attitudes™

Related Programs & Training Ideas

Competencies

  • Creating a Collaborative Environment

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