This Needs to Go Out Today! (from No Problem!)

Valuing Internal Customers

It can be easy to forget that our internal customers are just as important as our external customers. Sometimes, we tend to take the people we work with for granted. But that's no excuse for not caring; or drawing other employees into the situation. Instead, you should focus on fixing the problem. Look for alternative solutions. And be sure to follow up to make sure things are taken care of.

Competencies

  • Manage Customer Experience

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Also Available as: eLearning - TrainingBriefs®

TrainingBriefs® Coworkers Are Customers, Too!

TrainingBriefs® Coworkers Are Customers, Too!

When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

Training Files (10)

TitleTypeTime/PagesLanguage
No Problem! - This Needs to Go Out Today!
Video with graphics and narrator
Video Vignette01:53 min EnglishDemo
Video Vignette01:30 min EnglishDemo

Additional Information

In this scenario, you'll see a great example of how a bad situation can be turned into a positive example. Sometimes we forget that our internal customers are just as important as our external customers. Here are three key actions to take with internal customers:

  • Fix the problem
  • Look for alternative solutions
  • Follow up

More From the Series: No Problem! Serving Others with Respect™


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