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Valuing Internal Customers
It can be easy to forget that our internal customers are just as important as our external customers. Sometimes, we tend to take the people we work with for granted. But that's no excuse for not caring; or drawing other employees into the situation. Instead, you should focus on fixing the problem. Look for alternative solutions. And be sure to follow up to make sure things are taken care of.
Learning Paths & Details
- Leadership
- Personal Performance
- Type: Video Vignettes
- Audience: Managers / Supervisors
- Available As: Download, USB, USB-2YR, USB-3YR
Topics
Suggested Industry Usage
Competencies
- Manage Customer Experience
Buying Options
Training Files (10)
Additional Information
In this scenario, you'll see a great example of how a bad situation can be turned into a positive example. Sometimes we forget that our internal customers are just as important as our external customers. Here are three key actions to take with internal customers:
- Fix the problem
- Look for alternative solutions
- Follow up