Why Did I Push All Those Buttons? (from No Problem!)

Creating Customer Loyalty

We all know that customers can get frustrated when dealing with automated phone systems, right? So, when you run into that kind of a situation, avoid making excuses or saying things like - "I know - I hate pushing all those buttons, too." Instead, thank the customer for waiting. Empathize with how frustrating it can be. Reassure the customer that you're willing to help. And be sure to keep your tone of voice and choice of words positive.

Competencies

  • Manage Customer Experience

Buying Options

Library License

You may license this resource or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
Sign In to Request Quote

Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
Sign In to Request Quote

USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Any discussion/workshop materials will be delivered via email.
USB Keys: 

Also Available as: eLearning - Signature

No Problem! Serving Others with Respect™ (eLearning)

No Problem! Serving Others with Respect™ (eLearning)

YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.

Training Files (10)

TitleTypeTime/PagesLanguage
No Problem! - Why Did I Push All Those Buttons?
Video with graphics and narrator
Video Vignette02:19 min EnglishDemo
Video Vignette01:54 min EnglishDemo

Additional Information

Customer can get angry when dealing with automated systems. It’s important to remember, if the customer is slow in calming down, here are three actions steps you can take:

  • Thank them & empathize
  • Reassure
  • Stay positive

More From the Series: No Problem! Serving Others with Respect™


Related Programs & Training Ideas