Search Video Library for: Personal Performance

More Than a Gut Feeling™ IV

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World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Closed Captioned

Communication Essentials™ Promoting Professionalism in the Workplace

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Telly Award Winner! Effective communication is the cornerstone of any successful organization. Whether you're interacting with colleagues, clients, or stakeholders, the way you communicate can make or break the outcome of your interactions. Why maximize your workplace communication? Simply put, doing so helps you avoid common pitfalls associated with bad communication including: misunderstandings, low morale, conflict, missed deadlines, poor decision making, customer dissatisfaction, lack of innovation, employee turnover and legal issues. Addressing these pitfalls through improved communication strategies can significantly enhance organizational effectiveness and employee satisfaction.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Psychological Safety, Coaching & Mentoring, Communication & Influencing, Professionalism Closed Captioned

Avoiding the Scam! Understanding Your Role in Cybersecurity™

Cybersecurity is serious business. Millions of dollars are lost each day to cyber crime. Sometimes you hear about it in the news… most of the time you don’t. The four dramatic situations (and information) presented in Avoiding the Scam! tackle the most common gap companies often face in the war against cyber-attacks... the human factor.

Topic: Cybersecurity Learning Paths: Ethics & Compliance, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Learning Reinforcement, Workplace Safety & Awareness Closed Captioned

Bad Connection (from Communication Essentials)

Telly Award Winner! The fast-paced nature of today's work environment often leads to multitasking, which, while seen as a productivity tool, can become a barrier to effective communication and mutual respect within teams. This situation highlights the common yet overlooked issue of divided attention during meetings, emphasizing the importance of being present and fully engaged in conversations. The interaction sheds light on the detrimental effects of multitasking on communication and respect within the workplace.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Couches and Slouches (from Communication Essentials)

Telly Award Winner! In an era where workplace flexibility is increasingly valued, maintaining a professional demeanor and engagement during meetings remains crucial. This situation delves into the fine line between comfort and complacency, highlighting how non-verbal cues can significantly impact team dynamics and perceptions of commitment. The interaction between co-workers serves as a reminder of the significant role non-verbal communication plays in shaping team perceptions and dynamics.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

End of Day (from Communication Essentials)

Telly Award Winner! Misinterpretations in digital communication, especially emails, can lead to unnecessary concerns and misunderstandings in the workplace. This situation illustrates a common scenario where misinterpretation of the tone of an email highlights the importance of clarifying communication and setting clear expectations. The exchange underscores the challenges and nuances of digital communication in the workplace. It emphasizes the need for both parties to practice empathy, seek clarity, and maintain open lines of communication to foster a positive and productive work environment.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

I Can Make That Work (from Communication Essentials)

Telly Award Winner! Professional appearance in the workplace is more than just a dress code—it's about conveying respect for the job, colleagues, and oneself. This situation explores the dialogue between two co-workers, focusing on the importance of presenting oneself appropriately, even in non-client-facing roles, and the impact it has on workplace perception and team dynamics. The interaction highlights the crucial role that professional appearance plays in the workplace, underscoring the need for employees to present themselves in a manner that reflects their commitment and respect for their role, colleagues, and the organization.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Professionalism Closed Captioned

I Kinda Got Stuck (from Communication Essentials)

Telly Award Winner! In the workplace, addressing delays and misunderstandings early is key to maintaining project timelines and team morale. This situation underscores the importance of open communication and the need to create an environment where employees feel comfortable seeking assistance when they encounter obstacles. The dialogue between these co-workers highlights the critical role of communication in navigating project challenges. It emphasizes the necessity for leaders to cultivate an environment where asking for help is normalized and supported.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Isn't It Obvious? (from Communication Essentials)

Telly Award Winner! Effective communication is a cornerstone of successful project management, especially when conveying project expectations to new team members. This situation delves into a common workplace scenario where an employee's lack of clear communication about project requirements leads to frustration and misunderstanding, highlighting the importance of explicit instructions and the pitfalls of assumptions in teamwork.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Keep Things Moving (from Communication Essentials)

Telly Award Winner! Effective communication is paramount to success in today's fast-paced workplace. This situation highlights the challenges of miscommunication and the importance of adapting to technological changes to enhance workplace efficiency. Great communication is a cornerstone of professional success, requiring both technological adaptability and a commitment to open, clear dialogue. By addressing the challenges of miscommunication and embracing solutions that cater to diverse needs, teams can enhance collaboration and productivity.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Make Your Presentation a Present (from Communication Essentials)

Telly Award Winner! Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This situation highlights the common challenges faced by team members, who struggle with presentation anxiety and emphasizes the importance of delivery and engagement over mere content recitation. Effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned

Who Owns This? (from Communication Essentials)

Telly Award Winner! Accountability and open communication are pivotal in managing errors and maintaining trust within a team. This situation explores the consequences of not owning up to mistakes and the importance of transparency for both personal growth and organizational integrity. It's important to understand the significance of personal accountability and transparent communication in managing mistakes. It highlights the need for a supportive environment that encourages openness, fosters trust, and promotes a culture of continuous improvement.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Psychological Safety, Conflict Resolution Closed Captioned

You Call That Feedback? (from Communication Essentials)

Telly Award Winner! Effective feedback is crucial for personal and professional growth, particularly when it comes to improving presentation skills. This video situation highlights the challenges an employee faces in obtaining constructive feedback from a co-worker, emphasizing the importance of direct and actionable feedback for skill development. There is a critical need for direct and constructive feedback in professional growth - underscoring the necessity for feedback providers to be clear, specific, and supportive, enabling recipients to make meaningful improvements in their skills and performance.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned
No Problem! Serving Others with Respect™

No Problem! Serving Others with Respect™

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These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Onboarding, Sales & Service Closed Captioned

Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™

Handle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. This program is designed to help all employees identify and change our responses - better dealing with the conflict at hand.

Topic: Conflict Resolution Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Professionalism Closed Captioned

TrainingBytes® Lunch is On Me!

Each of us has a moral code. Sometimes that code is very clear to us. We may know we wouldn’t steal a jacket from a store or that we wouldn’t violently harm someone else. Sometimes, though, we aren’t quite as clear about how we’ll respond, especially when we’re caught off-guard and don’t have a lot of time to think about our response. We may want to please the other person, or we may think the other person won’t like us if we don’t do as asked.

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Culture Commitment, Discussion Trigger, Onboarding Closed Captioned

Listen Up! I'm Pushing Them All the Time

Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned

That Was the Most Bizarre Meeting! (from The Future of Work™)

Ageism has to do with people being discounted because of their age… being seen as too young or too old. Treating people differently in employment based on things like age can be unlawful. Bias based on age is a reality. Examples of age-related bias are coded comments such as someone is “set in their ways,” or “you can’t teach an old dog new tricks.” Being passed over for opportunity - assumptions such as older workers don’t understand technology and that younger workers are immature - are all examples of bias at work.

Topic: Generational Challenges Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Micro-Inequities/Micro-Aggressions Closed Captioned

I’m Calling My Therapist! (from The Future of Work™)

Wellbeing is important to the overall quality of life and research has shown that it’s a higher priority than ever before as Millennials and Generation Z become the majority of the workforce. Some work habits, while commonly accepted, are not sustainable and often lead to burnout and other serious health consequences. Employee wellbeing contributes to organizational wellbeing and operational effectiveness. It has become a priority for many employers.

Topic: Mental Wellness & Health Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Generational Challenges, Inclusion / Equity / Belonging Closed Captioned