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Communication Essentials™ Promoting Professionalism in the Workplace

SOLLAH EXCLUSIVE!

Telly Award Winner! Effective communication is the cornerstone of any successful organization. Whether you're interacting with colleagues, clients, or stakeholders, the way you communicate can make or break the outcome of your interactions. Why maximize your workplace communication? Simply put, doing so helps you avoid common pitfalls associated with bad communication including: misunderstandings, low morale, conflict, missed deadlines, poor decision making, customer dissatisfaction, lack of innovation, employee turnover and legal issues. Addressing these pitfalls through improved communication strategies can significantly enhance organizational effectiveness and employee satisfaction.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Psychological Safety, Coaching & Mentoring, Communication & Influencing, Professionalism Closed Captioned

Bad Connection (from Communication Essentials)

Telly Award Winner! The fast-paced nature of today's work environment often leads to multitasking, which, while seen as a productivity tool, can become a barrier to effective communication and mutual respect within teams. This situation highlights the common yet overlooked issue of divided attention during meetings, emphasizing the importance of being present and fully engaged in conversations. The interaction sheds light on the detrimental effects of multitasking on communication and respect within the workplace.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Couches and Slouches (from Communication Essentials)

Telly Award Winner! In an era where workplace flexibility is increasingly valued, maintaining a professional demeanor and engagement during meetings remains crucial. This situation delves into the fine line between comfort and complacency, highlighting how non-verbal cues can significantly impact team dynamics and perceptions of commitment. The interaction between co-workers serves as a reminder of the significant role non-verbal communication plays in shaping team perceptions and dynamics.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

End of Day (from Communication Essentials)

Telly Award Winner! Misinterpretations in digital communication, especially emails, can lead to unnecessary concerns and misunderstandings in the workplace. This situation illustrates a common scenario where misinterpretation of the tone of an email highlights the importance of clarifying communication and setting clear expectations. The exchange underscores the challenges and nuances of digital communication in the workplace. It emphasizes the need for both parties to practice empathy, seek clarity, and maintain open lines of communication to foster a positive and productive work environment.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

I Can Make That Work (from Communication Essentials)

Telly Award Winner! Professional appearance in the workplace is more than just a dress code—it's about conveying respect for the job, colleagues, and oneself. This situation explores the dialogue between two co-workers, focusing on the importance of presenting oneself appropriately, even in non-client-facing roles, and the impact it has on workplace perception and team dynamics. The interaction highlights the crucial role that professional appearance plays in the workplace, underscoring the need for employees to present themselves in a manner that reflects their commitment and respect for their role, colleagues, and the organization.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Professionalism Closed Captioned

I Kinda Got Stuck (from Communication Essentials)

Telly Award Winner! In the workplace, addressing delays and misunderstandings early is key to maintaining project timelines and team morale. This situation underscores the importance of open communication and the need to create an environment where employees feel comfortable seeking assistance when they encounter obstacles. The dialogue between these co-workers highlights the critical role of communication in navigating project challenges. It emphasizes the necessity for leaders to cultivate an environment where asking for help is normalized and supported.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Isn't It Obvious? (from Communication Essentials)

Telly Award Winner! Effective communication is a cornerstone of successful project management, especially when conveying project expectations to new team members. This situation delves into a common workplace scenario where an employee's lack of clear communication about project requirements leads to frustration and misunderstanding, highlighting the importance of explicit instructions and the pitfalls of assumptions in teamwork.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Keep Things Moving (from Communication Essentials)

Telly Award Winner! Effective communication is paramount to success in today's fast-paced workplace. This situation highlights the challenges of miscommunication and the importance of adapting to technological changes to enhance workplace efficiency. Great communication is a cornerstone of professional success, requiring both technological adaptability and a commitment to open, clear dialogue. By addressing the challenges of miscommunication and embracing solutions that cater to diverse needs, teams can enhance collaboration and productivity.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Make Your Presentation a Present (from Communication Essentials)

Telly Award Winner! Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This situation highlights the common challenges faced by team members, who struggle with presentation anxiety and emphasizes the importance of delivery and engagement over mere content recitation. Effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned

Who Owns This? (from Communication Essentials)

Telly Award Winner! Accountability and open communication are pivotal in managing errors and maintaining trust within a team. This situation explores the consequences of not owning up to mistakes and the importance of transparency for both personal growth and organizational integrity. It's important to understand the significance of personal accountability and transparent communication in managing mistakes. It highlights the need for a supportive environment that encourages openness, fosters trust, and promotes a culture of continuous improvement.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Psychological Safety, Conflict Resolution Closed Captioned

You Call That Feedback? (from Communication Essentials)

Telly Award Winner! Effective feedback is crucial for personal and professional growth, particularly when it comes to improving presentation skills. This video situation highlights the challenges an employee faces in obtaining constructive feedback from a co-worker, emphasizing the importance of direct and actionable feedback for skill development. There is a critical need for direct and constructive feedback in professional growth - underscoring the necessity for feedback providers to be clear, specific, and supportive, enabling recipients to make meaningful improvements in their skills and performance.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Professionalism Closed Captioned

Listen Up! I'm Pushing Them All the Time

Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned
Discussion Card: Understanding Intent vs. Impact

Discussion Card: Understanding Intent vs. Impact

Having the tough workplace discussions are never easy. Opening up the proper lines of communication (getting your intent and impact across) to discuss the 'not-so-easy' stuff is essential to properly address them. These easy-to-use cards provide a simple model (I.M.P.A.C.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Accurate Communication - A Quick Conversation

Accurate Communication - A Quick Conversation

In New York, taxi means a “black and yellow,” in India a “rickshaw,” in Thailand a “tuk tuk,” and in Haiti a “tap tap.” Travelers in foreign countries can be very surprised by another culture’s definition of taxi. Therefore, even with the most common of words, understanding the context in which that word is used is critical to understanding the significance behind what is being said, whether communicating across the world or across the hall.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Adapt to Encourage Growth - A Quick Conversation

Adapt to Encourage Growth - A Quick Conversation

Whales possess the ability to adapt what they hear and then make it their own. Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Pay Attention To Nonverbal Communication - A Quick Conversation

Pay Attention To Nonverbal Communication - A Quick Conversation

While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Discussion Trigger, Teamwork
Discussion Card: Starting Conversations with Grace

Discussion Card: Starting Conversations with Grace

Need to have a serious talk with an employee or front-line staff? Having the tough workplace discussions are never easy. These easy-to-use cards provide a simple model (G.R.A.C.E.) along with thought-provoking questions on effective ways to tackle the tough discussions... effectively and with respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Communication Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Clarify (from Ready. Set. CHANGE!™)

Clarify (from Ready. Set. CHANGE!™)

The importance of clarifying how a change impacts everyone differently.

Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Communicate About Change (Dramatic)

Communicate About Change (Dramatic)

How to ask for information to help feel comfortable with a change; dealing with a dress code change.

Topic: Change Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned