Search Video Library for: Problem Resolution
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Article: Breaking the Cycle
What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.
ATTITUDE!™ Resolving Difficult Situations in the Workplace
Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.
Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems
Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.
Union Fliers
How to handle the possibility of union organization
Strategic Planning Primer
Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.
Documenting Discipline (How-To Book)
Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.
Discussion Card: Creating a Respectful & Inclusive Workplace
These easy-to-use cards provide a simple model (M.E.E.T.) along with thought-provoking questions to create a respectful flow of communication - helping everyone recognize, respond to, and resolve difficult interactions involving diversity and inclusion dynamics. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Courage 2 Coach™ - Program Introduction/Model
This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Article: Persevering When Times are Tough
It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.
Discussion Card: Using FOSA™
SOLLAH EXCLUSIVE!
When an employee isn't doing what is needed or expected, progressive discipline is an essential way to get them back on track. FOSA™ is an easy-to-implement approach to positively address employee discipline issues. These easy-to-use cards provide a simple model (F.O.S.A.) along with simple reminders to effectively tackle tough workplace discipline issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Managing Essentials™ Hygiene Problems
Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Be More Assertive
You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Communicating Plans for a Change
Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Consistently Late for Work
You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Doesn't Interact Well With Others
You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to address it... effectively and thoroughly. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Employee Doesn't Understand Expectations
You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Managing Essentials™ Excessive Socializing
You have an employee who spends too much time chatting with others instead of working. The employee is being paid to do the best job possible during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.