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No Problem! Serving Others with Respect™

SOLLAH EXCLUSIVE!

These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.

It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace

Just Updated! In the ever-changing work environment, it's difficult to know - or understand - what's allowed and what's not allowed at work. This best-selling program brings greater awareness to the many types of harassment which can occur in the workplace. It dramatizes employee behaviors that can lead to formal charges and result in serious consequences for the individual... and the organization. Topics covered: protected classes (i.e. pregnancy, obesity), general harassment, gender identity, religion, free speech and more!

Diversity 101™ Leveraging the Power of Inclusion, Equity & Respect

Our Best-Selling DEIB Program! An inclusive workplace doesn't need to be elusive! As organizations and customer bases become increasingly diverse, it is important for employees to be able to engage and work through differences in a positive manner that supports productivity, teamwork and customer satisfaction. This best-selling program addresses the “respect and inclusion” component of diversity – from the employee’s perspective. Topics include: unconscious (hidden) bias, cultural competence, diversity moments, gender & gender identity, rumors & gossip, joking and improper expressions.

TrainingBytes® Preparing for the Post-Pandemic Workplace™

Due to the recent pandemic, organizations are navigating a broad range of issues that span from keeping their employees and customers safe to re-configuring business operations and getting things to a 'new' normal. This short video program is a great introduction to what employees might see in the post-pandemic workplace.

A.C.T. with Integrity™: Real Situations for Discussion

Your organization operates at a fast pace—which means real choices have to be made quickly by employees, team members, managers and others... every day. And every time they make a choice, they hold the future well-being of your organization in their hands. A.C.T. with Integrity™ is a proven tool and model for helping people learn how to “do the right thing, for the right reasons, in the right way.”

Diversity 101™ An Overview

Know what a 'diversity moment' is? How about the power of inclusion in the workplace? Understand the impact of respecting others? This fun video defines key diversity, equity and inclusion terms in a way that everyone will understand.

TrainingBytes® Is There Anything Else You Need?

Workplace harassment is unacceptable – in any form! If you see something, you need to say something. That can take the form of being an active bystander. An active bystander is someone who not only witnesses a situation but takes steps to speak up or step in to keep a situation from escalating... or to disrupt a problematic situation.

Discussion Card: A.C.T. with Integrity™

A colorful and discussion-generating reminder card that provides a simple model (A.C.T.) for understanding the importance of workplace ethics as well as providing questions to address integrity moments in the workplace. These cards can be printed and distributed for a quick reminder or conversation starter.

It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace (2019 Version)

Updated with the US Supreme Court decision protecting LGBTQ+ workers! There is far more to workplace harassment and discrimination than just sex. To demonstrate, this program dramatizes employee behaviors that lead to formal charges and result in serious consequences for the individuals involved. Topics covered: protected classes (i.e. pregnancy, obesity), paternalism, gender identity, religion, free speech and much more!

I'll Take Care of It! (from Workplace Inclusion: Navigating Through Difficult Times™)

You're back at work after many months of working from home due to a health scare. Someone is sent home because of a cough. You see them back at work the very next day. Management doesn't seem concerned. But then there are rumblings and someone makes a veiled threat about taking care of it. What do you do?

Wanna Get Us All Sick? (from Workplace Inclusion: Navigating Through Difficult Times™)

Social distancing policies and standards within the workplace are essential to protecting employees from possibly getting sick. Employees most likely will continue to maintain a six-foot distance from others and otherwise observe social distancing in the workplace as work duties permit. Also, there might need to be a limit to the total number of workers in a workspace (based on square footage) and a limit to the number of people in conference rooms, workstations, etc.

If You Change Your Mind…

Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.

She’s Asian, Right!

Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. If it spread within an organization, it can impact personal relationships and cause deeper harassment and discrimination issues.

People Like That…

All of us have things that we value and believe in strongly. But it's important that we make sure that we don't cross the line and allow those convictions to get in the way of treating others with respect. Most organizations have policies that prohibit harassment and discrimination based on sexual orientation.

I Can’t Take It Anymore! (from Workplace Inclusion: Navigating Through Difficult Times™)

Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.

It Wasn’t Personal or Anything…

In general, there's nothing wrong with kidding around at work. But we can step over the line when it comes to having fun at someone else's expense. Hazing, teasing, profanity, and horseplay are the kinds of unprofessional behaviors that lead to low morale, low productivity, turnover and even safety issues.

It's Just Allergies! (from Workplace Inclusion: Navigating Through Difficult Times™)

Yes, coughing in the workplace might take on a whole new meaning in the 'new normal' we face. But allergies, the common cold, even the flu bug will still be found in the workplace. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.

I’ve Got Another One…

Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.

Just Being Paranoid…

Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.

Let's Not Shake Hands

New organizational policies and standards will be implemented across most organizations protecting employees while in the workplace. In the immediate future, 'new normal' guidelines will most likely include refraining from shaking hands while in the workplace. Refusing to shake hands can be dicey - even uncomfortable. There is definitely a right way to maintain respect while adhering to social distancing policies.