Search Video Library for: Video Vignettes

Bad Connection (from Communication Essentials)

Telly Award Winner! The fast-paced nature of today's work environment often leads to multitasking, which, while seen as a productivity tool, can become a barrier to effective communication and mutual respect within teams. This situation highlights the common yet overlooked issue of divided attention during meetings, emphasizing the importance of being present and fully engaged in conversations. The interaction sheds light on the detrimental effects of multitasking on communication and respect within the workplace.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Couches and Slouches (from Communication Essentials)

Telly Award Winner! In an era where workplace flexibility is increasingly valued, maintaining a professional demeanor and engagement during meetings remains crucial. This situation delves into the fine line between comfort and complacency, highlighting how non-verbal cues can significantly impact team dynamics and perceptions of commitment. The interaction between co-workers serves as a reminder of the significant role non-verbal communication plays in shaping team perceptions and dynamics.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

End of Day (from Communication Essentials)

Telly Award Winner! Misinterpretations in digital communication, especially emails, can lead to unnecessary concerns and misunderstandings in the workplace. This situation illustrates a common scenario where misinterpretation of the tone of an email highlights the importance of clarifying communication and setting clear expectations. The exchange underscores the challenges and nuances of digital communication in the workplace. It emphasizes the need for both parties to practice empathy, seek clarity, and maintain open lines of communication to foster a positive and productive work environment.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

I Can Make That Work (from Communication Essentials)

Telly Award Winner! Professional appearance in the workplace is more than just a dress code—it's about conveying respect for the job, colleagues, and oneself. This situation explores the dialogue between two co-workers, focusing on the importance of presenting oneself appropriately, even in non-client-facing roles, and the impact it has on workplace perception and team dynamics. The interaction highlights the crucial role that professional appearance plays in the workplace, underscoring the need for employees to present themselves in a manner that reflects their commitment and respect for their role, colleagues, and the organization.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Professionalism Closed Captioned

I Kinda Got Stuck (from Communication Essentials)

Telly Award Winner! In the workplace, addressing delays and misunderstandings early is key to maintaining project timelines and team morale. This situation underscores the importance of open communication and the need to create an environment where employees feel comfortable seeking assistance when they encounter obstacles. The dialogue between these co-workers highlights the critical role of communication in navigating project challenges. It emphasizes the necessity for leaders to cultivate an environment where asking for help is normalized and supported.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Isn't It Obvious? (from Communication Essentials)

Telly Award Winner! Effective communication is a cornerstone of successful project management, especially when conveying project expectations to new team members. This situation delves into a common workplace scenario where an employee's lack of clear communication about project requirements leads to frustration and misunderstanding, highlighting the importance of explicit instructions and the pitfalls of assumptions in teamwork.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Keep Things Moving (from Communication Essentials)

Telly Award Winner! Effective communication is paramount to success in today's fast-paced workplace. This situation highlights the challenges of miscommunication and the importance of adapting to technological changes to enhance workplace efficiency. Great communication is a cornerstone of professional success, requiring both technological adaptability and a commitment to open, clear dialogue. By addressing the challenges of miscommunication and embracing solutions that cater to diverse needs, teams can enhance collaboration and productivity.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Professionalism Closed Captioned

Make Your Presentation a Present (from Communication Essentials)

Telly Award Winner! Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This situation highlights the common challenges faced by team members, who struggle with presentation anxiety and emphasizes the importance of delivery and engagement over mere content recitation. Effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned

Who Owns This? (from Communication Essentials)

Telly Award Winner! Accountability and open communication are pivotal in managing errors and maintaining trust within a team. This situation explores the consequences of not owning up to mistakes and the importance of transparency for both personal growth and organizational integrity. It's important to understand the significance of personal accountability and transparent communication in managing mistakes. It highlights the need for a supportive environment that encourages openness, fosters trust, and promotes a culture of continuous improvement.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Psychological Safety, Conflict Resolution Closed Captioned

You Call That Feedback? (from Communication Essentials)

Telly Award Winner! Effective feedback is crucial for personal and professional growth, particularly when it comes to improving presentation skills. This video situation highlights the challenges an employee faces in obtaining constructive feedback from a co-worker, emphasizing the importance of direct and actionable feedback for skill development. There is a critical need for direct and constructive feedback in professional growth - underscoring the necessity for feedback providers to be clear, specific, and supportive, enabling recipients to make meaningful improvements in their skills and performance.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Professionalism Closed Captioned

Diversity 201™ - Look, I’m Color Blind!

Many people see being “color blind” as a solution to racial bias. But it can keep us from seeing what’s happening right in front of us. Our society as well as the workplace is not color blind. It never has been. Points of identity, like gender, sexual orientation, race, ethnic background or age… all matter to people. To say that you don’t see them is denying the existence of something that has a significant impact on our relationships.

Topic: Unconscious / Hidden Bias Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion / Equity / Belonging, Workplace Civility Closed Captioned

Diversity 201™ - She’s Young… And a Girl!

Sometimes it’s not about one type of bias but more about the ways in which biases can overlap. Equity and inclusion are about encouraging and listening to ALL voices. When ideas are dismissed or discouraged, or when there are negative consequences for speaking up, we miss opportunities for innovation and problem solving.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Unconscious / Hidden Bias, Workplace Civility Closed Captioned

Diversity 201™ - Are You Speaking English?

In today’s diverse world, we’re bound to encounter customers, vendors and even co-workers who speak English as a second language. When we are tired and frustrated it’s very easy to dismiss a person that’s struggling to speak English. Taking a moment to respectfully include customers who may not sound like us (or are easy to understand), we create equity... and powerful customer allies.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Workplace Civility Closed Captioned

Diversity 201™ - More Than Meets the Eye

Personal style is just that – personal. Each of us has our own sense of fashion and identity that we express through our appearance. Each person is unique and it’s important that we don't let stereotypes keep us from getting to know the people that we work with. We need to respect and include others by looking beyond appearances… to see the person inside.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Workplace Civility Closed Captioned

Diversity 201™ - Three Strikes

Each of us is a combination of many different aspects of our lives and we experience the world not just as one, but a blending of all of them. We must recognize that there are many facets of who we are: race, economic class, gender, even sexual orientation. These can impact how someone may experience workplace discrimination.

Topic: Inclusion / Equity / Belonging Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Workplace Civility Closed Captioned

What’s This Even Mean? (from The Future of Work™)

The speed of communication is increasing and changing. This happens at all levels whether it’s face-to-face, online, text, email, video, phone... It’s happening all the time, everywhere, and impacts every generation. When we have generational differences, it’s easy to have misunderstandings and miscommunication… because we won’t all communicate in the same way.

Topic: Communication Learning Path: Diversity, Equity, Inclusion & Belonging Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership Closed Captioned

Listen Up! Is That What This Is... A Discussion?

An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Professionalism Closed Captioned

Listen Up! I'm Pushing Them All the Time

Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism Closed Captioned

That Was the Most Bizarre Meeting! (from The Future of Work™)

Ageism has to do with people being discounted because of their age… being seen as too young or too old. Treating people differently in employment based on things like age can be unlawful. Bias based on age is a reality. Examples of age-related bias are coded comments such as someone is “set in their ways,” or “you can’t teach an old dog new tricks.” Being passed over for opportunity - assumptions such as older workers don’t understand technology and that younger workers are immature - are all examples of bias at work.

Topic: Generational Challenges Learning Paths: Diversity, Equity, Inclusion & Belonging, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Diversity Dynamics, Micro-Inequities/Micro-Aggressions Closed Captioned

When the Boss Calls a Meeting… (from The Future of Work™)

When generational communication differences cause misunderstandings about things like work requirements and work/life balance, what do you do? Our generational differences do influence our views about authority, and hierarchy. They also impact the things we say and how we say them. Many organizations have inherited traditional structures and practices that are rooted in militaristic approaches popular in the past. Using the M.E.E.T.® model is like having a coach helping us through the process. That way we create shared understanding, new agreements, and clear expectations.

Topic: Generational Challenges Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Interpersonal Skills, Effective Leadership Closed Captioned