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ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

Collaborating to Resolve Workplace Issues Using Emotional Intelligence

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Learning Paths & Details

Suggested Industry Usage

Competencies

  • Creating a Collaborative Environment
  • Developing Critical Work Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Understand how negativity impacts relationships and performance.
  • Assess a challenging situation and determine an appropriate strategy.
  • Utilize a 5-step process for dealing with difficult people.
  • Identify the reason(s) for someone’s poor performance.
  • Develop potential solutions for resolving a problem.
  • Manage conflict with confidence, resulting in a positive outcome.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Interactions and Activities
  • Pre-Assessment
  • Post-Assessment

Buying Options

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The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Sollah Hosted $16.95 (Minimum 100 learners)

The course will be uploaded to TRAININGFLOW™. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
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eLearning - Client Hosted $14.00 (Minimum 100 learners)

The course will be packaged for use in YOUR OWN LMS. Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available.
Configure

Also Available as: Off-The-Shelf Video Program (ILT)

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Training Files (1)

TitleTypeTime/PagesLanguage
eLearning Course EnglishDemo

Additional Information

Eliminate negativity in the workplace by dealing effectively with difficult attitudes. This program helps supervisors and employees recognize the characteristics of rotten attitudes and sort out the problems they cause co-workers and even patients.


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