Programs Resource Definitions

Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)

Signature Course ID: 687

Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)

Customer Loyalty

This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

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Johnny the Bagger: A True Story of Customer Service™

eLearning Course

Johnny the Bagger: A True Story of Customer Service™

Additional Information

Use this self-study course to empower and excite all employees about bringing service to the front-line of business.

More From the Series: Johnny the Bagger®: A True Story of Customer Service™

Related Programs & Training Ideas

Category & Details

Personal Performance
Type: Signature Course
Audience: Employees / Staff
Level: Foundational
Seat Time: 30 - 45 minutes

Also Available as

Topics

Competencies

Building Customer Loyalty

Learning Objectives

Explain why truly extraordinary service must come from the heart (i.e. from person-to-person connections, not business-to-person connections).
Describe the primary positive results that come from delivering from-the-heart service.
Apply the key mindsets and actions every day that are necessary to deliver from-the-heart service.
Name at least three ways you can add your own "personal signature" to your work to surprise and delight customers.

Interactivity

Audible Narration
Linear Navigation
Integrated Video
Interactions and Activities
Inline Quiz
Post-Assessment

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