TrainingBriefs® The Refund
TrainingBriefs® Course ID: 2865

TrainingBriefs® The Refund

Providing Respectful (and Exceptional) Service

We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.

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eLearning - Sollah Hosted $9.00 (Minimum 100 learners)

The course will be uploaded to Sollah's LMS for easy learner and admin access. Course pricing is based on the total number of learners. Volume and multi-year discounts available.

eLearning - Client Hosted $8.00 (Minimum 100 learners)

The course will be packaged and delivered for use on your LMS. Course pricing is based on the total number of learners. Volume and multi-year discounts available.

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Please contact us using this form. We'll answer your questions and provide a timely quotation. Course pricing is based on the total number of learners. Volume and multi-year discounts available.

Additional Information

Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.

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Competencies

  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Learn that taking out our frustrations on a customer could cause them to seek services from a competitor instead.
  • Understand that we sometimes need to remind our employees that even frustration is natural, taking it out on our customers just can’t happen.

Interactivity

  • Audible Narration
  • Linear Navigation
  • Integrated Video
  • Post-Assessment

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