Video Program (ILT) ID: 923

Johnny the Bagger® - Short Version

Customer Loyalty

This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Additional Information

Based on the work of noted author and speaker, Barbara Glanz, Johnny the Bagger® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

More From the Series: Johnny the Bagger®: A True Story of Customer Service™

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Category & Details

Competencies

  • Building Customer Loyalty

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