TrainingBriefs® Maintaining Confidentiality

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TrainingBriefs® Course ID: 2047

TrainingBriefs® Maintaining Confidentiality

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Keeping Information Confidential

Maintaining confidentiality is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe. But… there might be times that we may find ourselves in an awkward situation that could lead to the compromise of such information. In this course, we'll take a look at an example of this type of situation and spend some time talking about what we can do if such a situation arises. You should be in a better position to not only recognize the kinds of situations that can lead to problems; but you'll also be better prepared to really think through the issues and figure out what's the best choice of action for you and your organization.

Additional Information

The bottom line is simple: managers and employees have an ethical responsibility to keep privileged information confidential. They should always:

  • Be sure to think ahead. If a difficult situation is encountered, stop for a moment, think it through and leave the conversation.
  • Steer clear from any kind of conversation that could compromise confidentiality even when it seems ‘safe’.
  • Decide how you would respond if directly asked about something confidential before the fact.

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Competencies

  • Professional and Compliant Behavior
  • Promoting Ethical Conduct

Learning Objectives

  • Recognize the kinds of situations that can lead to problems;
  • Think through the issues and figure out what's the best choice of action for you and your organization.

Interactivity

  • Audible Narration
  • Integrated Video
  • Interactions and Activities
  • Post-Assessment

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