Video Program (ILT) ID: 1830

Conflict 101™

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How To Manage Emotions & Turn Workplace Conflict Into Positive Outcomes

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Learn how to master workplace conflict with practical strategies designed to foster collaboration, respect, and productivity. This program teaches you how to effectively handle tension and disagreements by breaking the destructive fight, flight, or freeze cycle. Through real-world scenarios, you’ll discover how to stay composed, manage emotions, and respond positively... even in the most challenging situations.

Additional Information

Unfortunately, most of us don't have the tools to resolve conflict in a healthy way.  We end up damaging relationships, we lose trust… the list goes on and on. By focusing on clear communication, respect, and solution-driven dialogue, participants will learn to repair and strengthen relationships, boost team morale, and create an inclusive, results-driven culture. Whether you're navigating difficult conversations, resolving team stresses, or addressing disruptive behaviors, this program equips you with the tools to transform conflict into opportunity. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

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Competencies

  • Creating a Collaborative Environment
  • Developing Core Leadership Skills
  • Developing Critical Work Skills

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