Video Program (ILT) ID: 3410

Critical Thinking at Work™ Think Beyond the Usual

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Critical Thinking is Key to Solving Workplace Challenges

Every day at work, we make decisions that affect our time, our coworkers, and the people we serve. We decide which information to trust, how to respond to a problem, and whether to keep following a familiar process. Critical thinking helps us make those decisions with a clearer understanding of what’s happening and what we can do about it. By examining evidence, questioning assumptions, and considering alternatives, we can catch misunderstandings earlier, reduce avoidable rework, and focus our efforts on the right problem. These skills also help us explain our decisions, listen to different perspectives, and recognize when a new approach could improve how we work.

Additional Information

In this workshop, you’ll practice using the T.H.I.N.K.™ model to work through everyday challenges. Through realistic situations and discussion, you’ll explore how to pause under pressure, ask questions that reveal missing information, and test ideas before making a larger commitment.

Think about a decision you’re facing or a routine that could work better. As you move through the session, you’ll have opportunities to apply what you learn to that situation and leave with a specific step you can take at work.

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Competencies

  • Developing Critical Work Skills
  • Developing High-Performing Work Habits

Learning Objectives

  • Distinguish observations, inferences, and assumptions in a workplace situation.
  • Evaluate whether evidence is relevant, reliable, and sufficient to support a claim.
  • Use T.H.I.N.K.™ to examine a problem or decision and explain what would change their judgment.
  • Identify what a familiar practice is meant to accomplish, propose an alternative, and design a small test to see whether it works.

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