More Than a Gut Feeling (Service & Hospitality)
Trainer Resource ID: 3363

More Than a Gut Feeling (Service & Hospitality)

Behavior-Based Interviewing for the Service & Hospitality Industry

With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment-to name just a few-you need good, quality employees who are a perfect match for their jobs. Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green. NOTE: This DVD purchase is final. No returns or refunds.

Additional Information

This highly-acclaimed interviewing system has helped hundreds of thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant’s past behavior is the best indicator of future performance.

Video Synopsis

Will, the food & beverages director for a hotel, overhears Anita, a guest in the hotel’s dining room, say she is preparing for an interview by using behavior-based interviewing. Will explains his high employee turnover to Anita and asks her for help. Anita explains to Will how behavioral-style interviewing can help him choose the right applicant for the job. Video flashbacks show specific elements of the interviewing process. The next day, Will has the opportunity to conduct an interview using all the new techniques he has learned.

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Category & Details

Competencies

  • Developing High-Performing Work Habits
  • Interviewing for Capability and Cultural Fit

Learning Objectives

  • How to plan the interview.
  • How to establish rapport with the applicant.
  • How to obtain examples of past behavior to accurately predict future performance.
  • How to use silence as an effective interviewing tool.
  • How to obtain specific examples and seek “contrary evidence.”
  • How to objectively evaluate an applicant’s skills.
  • How to hire the right candidate for the job.

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