Additional Information
The program also addresses an important challenge unique to customer-facing workplaces: the customer isn't always right. Employees should not be expected to tolerate sexual harassment simply because the person engaging in the behavior is a customer. Employers have responsibilities regarding harassment by non-employees when they know or should know about the conduct and fail to take appropriate corrective action.
More importantly, the program reinforces everyone's responsibility for creating a professional and respectful retail environment. Employees are encouraged to recognize inappropriate behavior, understand workplace expectations, speak up when appropriate, report concerns through established channels, and understand protections against retaliation.
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