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Everyday Leadership™ (The Complete Series)
Category: Leadership
Topics: Effective Leadership, Understanding Differences & Biases, Customer Service, Discrimination Prevention, Generational Challenges, Inclusive & Respectful Workplace, Onboarding, Workplace Civility
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No Problem! Serving Others with Respect™
Categories: Leadership, Personal Performance
Topics: Customer Service, Effective Communication, Onboarding, Sales & Selling
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Johnny the Bagger® A True Story of Customer Service™
Category: Personal Performance
Topics: Customer Service, Effective Communication, Motivation
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Are You Going to Get That? (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
Let Me Make Myself Perfectly Clear! (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
This Needs to Go Out Today! (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
You’re The Third Person I’ve Talked To! (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
You Promised It Would Be Here Today! (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
It’s A Policy Thing (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
Why Did I Push All Those Buttons? (from No Problem!)
Categories: Leadership, Personal Performance
Topics: Customer Service, Sales & Selling
Everyday Leadership™ The Refund
Category: Leadership
Topics: Effective Leadership, Customer Service
Everyday Leadership™ There's More We Can Do
Category: Leadership
Topics: Effective Leadership, Coaching & Mentoring, Effective Communication, Customer Service
Everyday Diversity™ Are You Speaking English?
Category: Inclusion & Belonging
Topics: Inclusive & Respectful Workplace, Customer Service
Your Path to Success™ Serving Others
Category: Personal Performance
Topics: Sales & Selling, Effective Communication, Customer Service, Personal Improvement, Professionalism
Johnny the Bagger® - Short Version
Category: Personal Performance
Topics: Customer Service, Dealing with Change, Effective Communication, Motivation, Professionalism
Customer Service Is...™
Category: Personal Performance
Topics: Customer Service, Learning Reinforcement, Professionalism
Discussion Card: Multicultural Customer Service
Category: Inclusion & Belonging
Topics: Customer Service, Inclusive & Respectful Workplace
Kindness Is... (The Impact of Kindness & Caring)
Category: Personal Performance
Topics: Workplace Civility, Effective Communication, Cultural Competency & Sensitivity, Customer Service, Learning Reinforcement, Professionalism
Article: Stressed? Take a Break!
Categories: Leadership, Personal Performance
Topics: Mental Wellness & Resiliency, Customer Service, Discussion Trigger
SME Bytes™ - Tips on Personalized Customer Service Training
Category: Personal Performance
Topics: Customer Service, Dealing with Change, Effective Communication, Motivation, Onboarding, Professionalism