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Communication Essentials™
Promoting Professionalism in the Workplace

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Good Communication Skills Are Crucial!

Clear and efficient communication is fundamental to the success of any organization. Your interactions, whether with team members, customers, or partners, hinge on your communicative approach, which can determine the success or failure of these exchanges.

Why should you prioritize enhancing communication at work?

The answer is straightforward: it helps circumvent typical issues that arise from poor communication, such as confusion, decreased morale, disputes, delays, bad choices, unhappy customers, stifled creativity, high staff turnover, and potential legal complications. By engaging these issues with better communication methods, you can greatly improve both the operational efficiency of the organization and the contentment of its employees.

Why Relaxed Posture in Meetings Could Negatively Affect Team Perceptions

Does a relaxed posture and distractions during work meetings convey a lack of engagement and respect to the team? Non-verbal communication, such as posture and attentiveness, plays a significant role in how individuals are perceived in the workplace. The main takeaway is the importance of effectively communicating engagement and respect to team members through presence and attentiveness.

Couches and Slouches

Summary: A manager confronts an employee about his relaxed posture and distracted behavior in team meetings. The manager explains how non-verbal communication, such as slouching and using a phone during meetings, can be perceived as disrespectful and lacking engagement.

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Does Professional Appearance Affects Work Performance?

Why does appearance matter in the workplace? Our appearance in the workplace reflects the quality of our work. Even if we don't work with clients, our colleagues are also our clients. Research shows that snap judgments are made based on appearance, and our attire should reflect our professionalism without sacrificing comfort.

I Can Make That Work

Summary: A team leader notices a coworker with an untucked shirt and explains the importance of professional appearance in the office. They emphasize that coworkers are also like customers or clients and judgments are made based on appearance.

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Seeking Help at Work: How to Overcome Communication Barriers

Struggling with workplace communication can lead to several issues. Misunderstandings may arise, leading to frustration among team members. Communication breakdowns often result in errors and can cause workplace tension. Productivity may decline if employees constantly need to seek clarification. Continuous communication problems can also dampen employee morale and create a negative work environment. Additionally, when communication fails, valuable ideas and opportunities for innovation might be overlooked or ignored. These challenges can disrupt the workflow but can be addressed with effective communication strategies.

I Kinda Got Stuck

Summary: An employee struggles to meet a deadline due to a lack of communication. A manager encourages the employee to open up about their struggles and offers support, emphasizing the benefits of seeking help early on. Ultimately, the video highlights the value of overcoming communication barriers and seeking assistance when needed.

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Scenarios Covered In the Program

  • Misinterpretation of Direct Communication: Addressing how straightforward communication can sometimes be perceived as abrupt or rude, and how to convey messages effectively without causing offense.
  • Assumptions Leading to Project Misalignment: Exploring the consequences of assuming that others have the same understanding of project goals, and how to ensure everyone is on the same page.
  • Non-verbal Communication Affecting Team Perception: Understanding the impact of body language and other non-verbal cues on team dynamics and perceptions.
  • Handling Mistakes and Accountability: Learning to address errors constructively, fostering an environment where team members can own up to and learn from their mistakes.
  • Delivering Presentations with Confidence: Techniques for presenting information in a clear and engaging manner, regardless of one's level of experience with public speaking.
  • The Impact of Personal Presentation on Professional Perception: Discussing the importance of professional appearance and its effect on how colleagues perceive one's work ethic and output.
  • The Importance of Full Attention in Communication: Highlighting the need for active listening and full engagement in conversations to prevent miscommunication and show respect for colleagues.
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Key Benefits for Trainees

  • Enhanced Communication Skills: Trainees will learn to convey their thoughts, ideas, and feelings successfully, reducing miscommunication.
  • Conflict Resolution: The program provides strategies to navigate and resolve intergenerational conflicts effectively.
  • Clarity in Messaging: Participants will understand the importance of being clear and direct to avoid misunderstandings.
  • Improved Team Dynamics: By understanding different perspectives, teams can work together more cohesively.
  • Increased Productivity: Clear communication is shown to improve productivity by reducing time spent on clarifying vague instructions.
  • Leadership Development: Trainees will learn how to lead projects more effectively by setting clear expectations and verifying progress.

Competencies Covered

  • Effective Communication: Articulating thoughts clearly and listening actively.
  • Conflict Management: Identifying and resolving conflicts constructively.
  • Emotional Intelligence: Understanding and managing one's own emotions and those of others.
  • Presentation Skills: Engaging an audience with confidence and clarity.
  • Professionalism: Maintaining a professional image and demeanor.
  • Accountability: Taking responsibility for actions and their impact on the team.
  • Adaptability: Adjusting communication style to suit different situations and audiences.
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Frequently Asked Questions

How can trainers personalize the program to fit the unique needs of their organization?

Trainers can customize the program by incorporating company-specific scenarios, aligning the training with organizational values, and adapting the content to reflect the unique generational dynamics within their workforce.

What methods does the program suggest for evaluating the effectiveness of the training?

The program recommends using pre- and post-training surveys, observing behavioral changes in the workplace, and tracking key performance indicators related to communication and teamwork.

How does the program address resistance to change among seasoned employees?

The program offers strategies for engaging seasoned employees by highlighting the value of their experience while encouraging openness to new communication styles and technologies.

In what ways does the program facilitate ongoing development after the initial training?

To support continuous development, the program suggests establishing peer coaching groups, providing access to online resources, and scheduling regular refresher workshops.

Can the program be scaled for different-sized organizations?

Yes, the program is scalable and can be adapted for various group sizes by adjusting the depth of content, the number of scenarios practiced, and the facilitation methods used.

What support is available for trainers who encounter challenges while delivering the program?

Trainers have access to a dedicated Sollah support team, shared best practices, and additional training materials to help overcome any challenges in program delivery.

What support materials are provided to trainers for this program?

Trainers receive a comprehensive, step-by-step discussion guide, participant workbook and workshop presentation.

What if I don't have a training program for good communication skills in the workplace?

Here are some of the negative consequences that could arise:

  • Ineffective Communication: You might miss out on learning key communication strategies, leading to misunderstandings and conflicts in the workplace.
  • Professional Missteps: Without the training, you could inadvertently engage in unprofessional behavior that could harm your reputation and career prospects.
  • Reduced Productivity: The program offers insights into improving productivity through better communication, which you would forego.
  • Missed Opportunities for Leadership: Effective communication is crucial for leadership roles; not completing a program like this could limit your ability to lead.
  • Poor Team Dynamics: You might struggle to build strong relationships with colleagues due to a lack of understanding of professional communication norms.
  • Stagnant Personal Growth: The training could provide personal development opportunities that you'll miss, potentially hindering your ability to adapt to new roles or challenges.
  • Decreased Job Satisfaction: Miscommunication can lead to frustration and dissatisfaction at work, affecting your overall well-being and job performance.
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Program Options & Available Formats


Streaming Video

Interactive eLearning


Library License

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Video Length: 33 Minutes
Program Option: 2-Hour Instructor-Led Sessions


Leader's Guide, Self-Study Guide, Assessment, Workshop Presentation


English, Spanish, Portuguese


Еmployees, Тeam Leaders, Managers, Human Resource Professionals

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