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Let's T.A.L.K.™
Navigating Difficult Workplace Discussions

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Unlock the power of effective communication

Tackling difficult conversations is hard for just about everyone… especially when it comes to the trickier workplace issues that seem to pop up when you least expect it.

Let's T.A.L.K.™ will empower managers and supervisors with the tools to effectively address and resolve challenging situations in the workplace. This program outlines a variety of tough scenarios that leaders may encounter and introduces a straightforward, four-step process to guide them through these conversations with confidence and tact.

How to address communication issues in the workplace?

Empathy plays main role in understanding how our words and actions can affect others, leading to more positive and meaningful connections. Being mindful of the impact we have on those around us is an important aspect of personal and professional development.

You Can't Believe Anything They Say!

Summary: In a workplace conversation, Simon receives feedback about his behavior. His manager brings up specific instances where Simon's comments made colleagues feel uncomfortable. The manager offers resources and support for Simon to improve his communication and workplace interactions.

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Why am I getting this rating?

When employee feels they deserve a better review, it's important for the supervisor to be open to further discussion. Having a plan to review the rating with the employee helps address their concerns, ensure fairness, and maintain a transparent evaluation process.

I'm Not Signing That

Summary: An employee expresses frustration about their performance review, feeling unappreciated and undervalued. Despite initial resistance, the employee agrees to further discussion with their supervisor to gain a better understanding of the rating.

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How can a supervisor effectively re-engage and motivate a disinterested employee?

By actively listening and acknowledging the employee's perspective, the supervisor can identify the employee's preferences and talents, and provide opportunities that align with their interests and strengths to re-engage the employee.

When They Just Don't Care

Summary: A manager realigns an employee's role to match their strengths and interests after discussing their need for new challenges. They agree to meet again to evaluate the employee's progress on the new project.

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Scenarios Covered

  • Addressing Performance Issues: Handling conversations about performance gaps and setting improvement plans.
  • Managing Team Conflicts: Navigating disputes between team members to restore harmony.
  • Giving Constructive Feedback: Providing feedback in a way that is helpful and motivating.
  • Dealing with Personal Issues Impacting Work: Addressing personal matters that affect work performance with sensitivity.
  • Handling Miscommunication: Resolving misunderstandings to prevent escalation.

 

scenarios
scenarios

Key Benefits for Trainees

  • Improved Communication: Trainees will learn to express themselves clearly and listen actively, enhancing overall workplace dialogue.
  • Conflict Resolution Skills: Participants will gain the ability to navigate and resolve conflicts, leading to a more harmonious work environment.
  • Stress Management: Techniques to handle work pressure and maintain composure will be taught, improving personal resilience.
  • Enhanced Team Collaboration: The training encourages cooperation and collaboration, essential for team success.
  • Leadership and Influence: Trainees will develop skills to lead conversations and influence positive outcomes effectively.
  • Increased Empathy: Understanding diverse perspectives to create an inclusive workplace.

Competencies Covered

  • Effective Communication: Mastering the art of clear and impactful communication in various workplace contexts.
  • Conflict Resolution: Techniques and strategies to resolve conflicts amicably and constructively.
  • Active Listening: Enhancing the ability to listen attentively and empathetically to understand others’ perspectives.
  • Problem-Solving: Applying critical thinking skills to identify solutions and make sound decisions during difficult discussions.
  • Negotiation Skills: Learning how to negotiate effectively to reach mutually beneficial outcomes.
  • Team Collaboration: Fostering a cooperative and inclusive team environment by effectively managing diverse viewpoints.
competences

Frequently Asked Questions

How can I manage stress during high-volume work periods?

Prioritize tasks, delegate when possible, and take short breaks to recharge and maintain focus.

What should I do if my assertiveness is perceived as aggressiveness?

Reflect on your communication style, seek feedback, and practice empathy to ensure your assertiveness is constructive.

How do I handle a performance review I believe is unfair?

Request specific examples, calmly present your achievements, and discuss areas for improvement and growth.

What steps can I take if personal issues are affecting my work?

Communicate with your manager, consider seeking professional support, and explore flexible work arrangements if available.

How can I stay motivated with repetitive tasks?

Set small goals, find aspects of the task you enjoy, and explore ways to innovate or improve the process.

What approach should I take when I feel undervalued at work?

Schedule a meeting with your supervisor to discuss your contributions, seek feedback, and express your career aspirations.

How can I ensure I'm open to my team's ideas?

Actively solicit input, create an inclusive environment for sharing, and acknowledge and implement good suggestions.

What can I do to balance urgent personal calls with work responsibilities?

Establish boundaries for personal calls during work hours and communicate these to your contacts.

What should I do if I'm seeking more challenging goals at work?

Discuss your career development plan with your manager, seek opportunities for upskilling, and volunteer for projects that stretch your abilities.

How can I effectively solicit customer feedback without being intrusive?

Use customer-friendly surveys, incentivize feedback, and ensure customers that their input is valued and will be acted upon.

What if I don't have a training program for mastering difficult workplace conversations?

Here are some of the risks that may arise:

  • Reduced Team Effectiveness: The team might not benefit from enhanced communication strategies that could improve collaboration and productivity.
  • Potential for Misunderstandings: Without proper training, there's a higher risk of misunderstandings and conflicts arising from poor communication.
  • Leadership Challenges: Leaders may find it more challenging to guide their teams through tough discussions without the insights from the program.
  • Career Impact: Long-term career growth could be impacted if these essential soft skills are not developed.
  • Workplace Culture: The overall workplace culture might not reach its full potential in terms of openness, inclusivity, and mutual respect.
what will happen

Program Options & Available Formats

FORMATS

Streaming Video

Interactive eLearning

USB Key

Library License

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RUNTIME

Video Length: 12 Minutes
Program Option: 2-Hour Instructor-Led Sessions

MATERIALS INCLUDED

Leader's Guide, Self-Study Guide, Workshop Presentation, Workplace Violence Prevention Plan

LANGUAGES

English, Spanish, Portuguese, Japanese, Italian, German, French, Chinese

TARGET AUDIENCE

Team Leaders, Human Resource Professionals, Project Managers

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