Telly Award Winner!

The Future of Work™
Generations in the Workplace

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Each Generation Brings Their Own Unique Work Styles to the Workplace

Based on common experiences many of them share. Generational influences - like parenting styles, the pandemic, war, the economy, global impacts, popular culture and other defining moments or events - contribute to generational characteristics that are brought into the workplace. To have an inclusive workplace, you have to be intentional and willing to listen to others, gain perspectives, and make adjustments, with the ultimate goal of staying connected across generations.

Negotiating Technology Clashes & Embracing Different Work Methods

Technology is definitely a factor in a lot of situations and generational misunderstandings. Many in today’s workforce grew up with technology. For them, information has always been a click away. Different ways of working can sometimes cause confusion and keep us from connecting or being effective. Sometimes we need to explore our differences and develop ways to work together more effectively. The M.E.E.T.® approach can help us learn from each other in mutually beneficial ways.

A Hole In One

Summary: Two colleagues discuss work and technology. They clash over legacy procedures and new tools, but eventually agree to help each other learn and improve. They plan to share video tutorials on their respective methods to enhance their collaboration.

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Creating Inclusive Leadership to Engage Every Generation

Some of the past ways of leading - like command and control - will not work well with the new generations coming into the workforce. They’re less interested in authority and fitting into old structures, and more interested in feeling like they belong and can contribute. The manager’s role is to engage their staff and to foster a culture which balances and attends to both…the work and the people. When we say that people matter and that relationships matter, it means that we are willing to change and be more flexible. That’s what inclusion is all about.

Do You Hear What They’re Saying?

Summary: The conversation highlights feedback during an exit interview. It points out perceptions of a specific leadership style and its impact on the team. The scenario emphasizes the need for a shift in leadership approach to better engage and support the changing workforce.

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Scenarios Covered

  • Generational Communication Styles: Exploring how different generations communicate and how to adapt messaging for clarity and effectiveness.
  • Cross-Generational Mentorship: Strategies for creating effective mentor-mentee relationships that bridge the generational divide.
  • Adapting to Technological Changes: How to facilitate and support different generations through technological transitions in the workplace.
  • Balancing Work-Life Expectations: Addressing the varying expectations of work-life balance across generations and finding a harmonious approach.
  • Conflict Resolution: Techniques for resolving misunderstandings and conflicts that arise from generational differences.
  • Leadership Across Ages: Developing leadership skills that are effective and inclusive for managing a multi-generational team.
  • Cultural Shifts and Generational Adaptability: Understanding the impact of cultural shifts on different generations and how to foster adaptability within teams.

Key Benefits for Trainees

  • Cross-Generational Understanding: Trainees will gain a deep understanding of the different generations in the workplace, including their values, work ethics, and communication styles.
  • Enhanced Team Performance: The program provides strategies for leveraging the strengths of a diverse workforce to improve team performance and drive business results.
  • Improved Communication Skills: Participants will learn how to effectively communicate with colleagues from different generations, leading to better collaboration and fewer misunderstandings.
  • Increased Employee Engagement: By understanding the unique motivators of each generation, trainers can help increase employee engagement and job satisfaction.
  • Leadership Development: The program equips leaders with the skills to manage and mentor a multigenerational team, fostering a culture of inclusion and respect.
  • Future-Proofing the Workplace: Trainees will be prepared to adapt to the evolving workforce demographics, ensuring the organization remains competitive and innovative.

Competencies Covered

  • Generational Awareness: Understanding the historical and cultural events that shape each generation's worldview.
  • Effective Communication: Tailoring communication strategies to resonate with different generational preferences.
  • Conflict Resolution: Navigating and resolving inter-generational conflicts in the workplace.
  • Inclusive Leadership: Leading diverse teams with empathy and an appreciation for varied generational contributions.
  • Adaptability: Flexibly adjusting management and collaboration techniques to suit a multi-generational workforce.
  • Mentorship Skills: Fostering cross-generational mentorship opportunities that leverage the strengths of each age group.
  • Innovation Through Diversity: Harnessing the power of generational diversity to drive innovation and creative problem-solving.
  • Strategic Planning: Incorporating generational insights into organizational strategy and planning for future workforce trends.

Frequently Asked Questions

How does this program address the different learning styles of various generations?

The program is designed with a blend of visual, auditory, and kinesthetic learning methods to cater to the diverse preferences of Baby Boomers, Gen X, Millennials, and Gen Z, ensuring an engaging experience for all participants.

What kind of support materials are provided with the training?

Trainers will receive comprehensive support materials, including a step-by-step discussion guide, participant workbook, workshop presentation and interactive exercises that reinforce learning and facilitate practical application.

Can the program be integrated into existing corporate training frameworks?

Yes! The program is modular and can be easily adapted to complement your existing training initiatives, allowing for a seamless integration into your corporate learning environment.

Is there a follow-up process to measure the effectiveness of the training?

We provide tools for ongoing assessment and feedback, including surveys and performance metrics, to help trainers measure the impact of the training and make data-driven improvements.

How will this training impact our company's culture?

By promoting understanding and collaboration across generations, this training program will help cultivate a more inclusive culture, enhance team cohesion, and improve overall workplace morale.

In what ways does the program promote innovation within teams?

By encouraging the exchange of ideas between generations and valuing the unique contributions of each age group, the program fosters an environment where innovation can thrive through diverse perspectives and experiences.

What if I don't have a training program for leading across generations at workplace?

Here are some of the risks that may arise:

  • Miscommunication: Without understanding generational differences, team members might misinterpret messages, leading to confusion and errors.
  • Decreased Productivity: Misunderstandings can hinder teamwork and efficiency, reducing overall productivity.
  • Conflict and Disrespect: Generational biases can lead to negative perceptions and conflicts, harming workplace relationships.
  • Ineffective Leadership: Lack of awareness about generational expectations can result in leadership styles that don't resonate with all employees.
  • Poor Employee Retention: Failure to address generational needs may cause dissatisfaction, leading to higher turnover rates.
  • Reduced Innovation: Generational misunderstandings can stifle collaboration and innovation, as diverse perspectives are not fully utilized.
  • Lower Employee Well-being: Ignoring generational differences can create a stressful work environment, affecting employee well-being and job satisfaction.
what will happen

Program Options & Available Formats


Streaming Video

Interactive eLearning


Library License

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Video Length: 30 Minutes
Program Option: 2-Hour Instructor-Led Sessions


Leader's Guide, Self-Study Guide, Workshop Presentation, Workplace Violence Prevention Plan


English, Spanish (NA), French (Canadian), Portuguese (Brazilian), German, French, Czech, Chinese, Polish, Turkish



Hiring Managers & Supervisors, Human Resource Professionals

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